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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Johnnie, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Awesome! Wonderful hotel experience! Enjoyed it thoroughly!
Business response:
Lawrence, thank you for your fantastic review! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Very friendly front desk staff. Room was clean. Bed was comfortable. Could even crack the windows to get some fresh air! Only recommendation is to add hair conditioner for the shower. Otherwise very pleased.
Business response:
Michael, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with our courteous associates. I have taken a note of your suggestion. We hope you will make plans to come and see us again soon. Sincerely, Hotel Management
OK for the price; "Free" WiFi isn't any good The hotel was ok, but I felt the front desk service was lacking. When I checked in, there was an older woman who was being really condescending to the younger woman, berating her in front of a line of guests and telling her she needed to slow her speech down. The younger woman's customer service was fine, and it was awkward to be chiding her in front of multiple people. If you are traveling for business and you need the internet, there is an upcharge of about $5 per day or $18 a ... read more
Business response:
Karina, thank you for staying with us. We are glad your overall visit was pleasant and that you liked your well-appointed room. That being said, we are sorry for not meeting some of your expectations and for the issues you experienced while here. Your concerns has been shared with our team to ensure a better experience moving forward. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Manageme... read more
Preis-Leistung stimmt schönes Zimmer, inkl. Küche, für längeren Aufenthalt geeignet, einige Restaurants in Laufnähe
Business response:
Christian, thank you for being our guest at Extended Stay America. We are delighted to read you found us to be good value and that you enjoyed your well-appointed room and our convenient location. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
One night stay, disappointing breakfast! The room was clean but had a noisy a/c unit, that only revealed itself in the middle of the night. Too late to change rooms. Reception staff on our arrival were cold and disengaged. Reception staff at checkout were much friendlier, thankfully. We bought the room partly based on an avertised 'free breakfast', but were sorely disappointed when that turned out to be coffee and muffin. Not until we picked up a brochure in the lobby, did we find their description as 'Grab and Go'. Never ag... read more
Business response:
Thank you for stay at our hotel, and we appreciate you taking the time to share your rating. It is pleasing to know you loved our location as it was convenient for your needs. However, I apologize for the noise issue and for your disappointment with our breakfast offerings. These remarks have been shared with the concerned teams in an effort to improve our services moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Michael, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Great location. Cleanliness could be improved Very comfortable bed. The room was clean, however there was hair in the shower and on the towels. Otherwise great location and quiet hotel (minus some dogs barking in the morning for a short time). Will bring our own towels next time
Business response:
Heather, thank you for taking the time to evaluate your stay. It’s a pleasure knowing you loved the comfort of our beds and our convenient location. However, we are sorry for the cleanliness issues you encountered and have shared your concerns with us my housekeeping team to take corrective actions. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,411 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.