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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very impressed When I tried to take a shower in our first room, there was no hot water. I tried the kitchen and bathroom sinks, barely semi-warm. I called the desk to find out that no one else had that problem. She offered to switch us to another room. We were in a non-smoking room. The first room I tried smelled like someone had been smoking recently. The second room smelled like someone was in there smoking at the time. The next room was almost as bad, and the next a little better. These were all "non-smoking" rooms. A... read more
Was fine Had to call hotel for directions, the staff was very helpful. Everything was set when I got there. Room was just as expected. Well worth the price.
Enjoyed my stay I enjoyed my stay at this hotel only wish it had a pool but overall i would recommend this hotel.
Secluded and Priced Right This hotel is in a nice area, secluded by trees, with only the O'Charley's restaurant right across the parking lot. Very nice price for what you get, which is basically a studio apartment. Bring your own shampoo, though. Had to make my sales call with dirty hair.
The staff was very friendly, and that is where the positives end. As soon as my wife and I walked through the door to our room, the pungent smell of must blasted in our faces. We took our shoes off and quickly noticed that the bottoms of our socks were quickly blackened. I wiped a towel on the floor and it immediately turned black, as if I had just wiped it on charcoal. It was clear to us that this floor had never once been properly cleaned. Against our better judgment, we stayed the night. The next day, I woke up with food ... read more
Business response:
Dear Ryan, Thank you for taking the time to share your experience. We’re glad to hear that our team’s friendliness stood out, but we are truly sorry that the condition of your room caused such discomfort. As an extended-stay property, housekeeping is provided weekly or bi-weekly, and rooms are prepared to meet high cleanliness standards; what you encountered fell short of that expectation. We will address this with our housekeeping and maintenance teams to prevent recurrence. While we cannot undo your experience, we are comm... read more
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
Great staff, bad rooms The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind! Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.