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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was fine Had to call hotel for directions, the staff was very helpful. Everything was set when I got there. Room was just as expected. Well worth the price.
Enjoyed my stay I enjoyed my stay at this hotel only wish it had a pool but overall i would recommend this hotel.
Secluded and Priced Right This hotel is in a nice area, secluded by trees, with only the O'Charley's restaurant right across the parking lot. Very nice price for what you get, which is basically a studio apartment. Bring your own shampoo, though. Had to make my sales call with dirty hair.
Well never got to check in..Property waited until 7pm, 4 hours after 3pm check in to have front desk call and tell me the manager canceled my reservation for "personal.reasons" Not very professional at all and i am filing a complaint with hotel chain.
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you experienced regarding your reservation cancellation and the delayed communication from our team. We understand how disappointing this situation must have been, especially after planning your arrival, and we regret that this did not meet professional service standards. Please be assured that your concerns are taken seriously and will be shared with our management team for review. Guest satisfaction is important to us, and your feedback helps us impro... read more
The room smelled of smoke the first night, when they cleared it out when I was out that day my second night was dealing with an above loud person all night. It was not the staffs fault, they did what they could. But for the price, it was honestly the worst experience I have had.
Business response:
Dear Guest, We sincerely apologize for the specific concern you mentioned in your room on your first night and we are glad our team was able to refresh the room promptly the next day. We also regret the disturbance caused by the noise from the room above you. Although our staff did their best to assist, we understand how disruptive this was and how it impacted your stay. Your comfort should never be compromised, especially at the price you paid. We appreciate your feedback and will work to improve. We value your honesty, and... read more
The staff was very friendly, and that is where the positives end. As soon as my wife and I walked through the door to our room, the pungent smell of must blasted in our faces. We took our shoes off and quickly noticed that the bottoms of our socks were quickly blackened. I wiped a towel on the floor and it immediately turned black, as if I had just wiped it on charcoal. It was clear to us that this floor had never once been properly cleaned. Against our better judgment, we stayed the night. The next day, I woke up with food ... read more
Business response:
Dear Ryan, Thank you for taking the time to share your experience. We’re glad to hear that our team’s friendliness stood out, but we are truly sorry that the condition of your room caused such discomfort. As an extended-stay property, housekeeping is provided weekly or bi-weekly, and rooms are prepared to meet high cleanliness standards; what you encountered fell short of that expectation. We will address this with our housekeeping and maintenance teams to prevent recurrence. While we cannot undo your experience, we are comm... read more
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
Great staff, bad rooms The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind! Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,139 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.