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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got $3000
Business response:
Dear Guest, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always strive to exceed our guests' expectations; therefore, we apologize if we fell short during your visit with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
I did NOT like the staff nasty ugly people. Had no problem taking my money & my key rewards & soon as i get to the property to check in hand my ID i get told "we do not rent to locals". Would NOT refund me did NOT even get a sorry. So i slept in my vehicle cuz i had NO more money
Business response:
Dear Kimberly, We regret to hear about your experience during your recent interaction with our property. We understand how upsetting it must have been, and we sincerely apologize for any misunderstanding or inconvenience this has caused. We strive to treat all our guests with the utmost respect and professionalism, and we are sorry that your experience did not reflect this. The lack of empathy you encountered during the check-in process is concerning, and we will address this matter with our staff. Again, we are sorry for th... read more
Abandoned building next to it. Graffiti and debris everywhere. I came out to leave and One of my tires was flat. The air was let out. Not a good start to leave in the morning for a 600 mile drive home. 35” tv. Smelled dirty in the halls, elevator and a free breakfast was a joke. Pet friendly “Wow” I have a 15 pound Maltese and they allowed at a fee. I was going on the elevator and a person came out with two pits. Needless to say I had to quickly pick my little guy up. Not safe in any aspect.
Business response:
Dear K, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. We appreciate you letting us know the areas we need to improve as we continually strive to enhance our services. We hope to provide you with the excellent service you should have received on this visit. Thanks again for being our guest.Sincerely,Hotel Management
did not feel safe or secure. bed was falling apart, A/C would not go below 76 degrees
Business response:
Dear Sarah, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties. Our team works hard to keep all the guests happy, but we regret that your experience was different. Allow us to change this experience on your next visit. Please return whenever you are back in the city.Sincerely,Hotel Management
The bed and pillow had stained all over. The breakfast was terrible
Business response:
Dear Kamal, We appreciate you sharing your experience. It's disheartening to learn about the challenges you faced with the bed, pillow, and breakfast. Your feedback is essential, and we apologize for any inconvenience caused. Rest assured, we are taking steps to address these concerns. We value your insights and hope for the opportunity to provide an improved stay in the future.Sincerely,Hotel Management
Just because I live 35 miles away, why should I explain why my wife and I are staying at a hotel in Asheville. That is discrimination and should be illegal. I paid for the room, why do I have to explain myself.
Business response:
Dear Michael, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing all our guests with an enjoyable stay, which does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.