This profile has been claimed by the business owner or representative.
Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Biltmore Trip Room was very dusty and had stink bugs throughout the room, even crawling on the bed pillows. Staff said that this was a typical Asheville, North Carolina infestation.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Good service, just outdated. Service was super friendly. The room we stayed in was dated, and noisy. There were zero amenities like blow dryer, shampoo,etc. It was fine for 1 night stay in a pinch, but not sure I would book again.
Business response:
Shana, thank you for being our guest. Although you liked our courteous associates, we apologize as you were not completely happy with the condition of your room. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience moving forward. Kindly note, toiletries, and other in-room amenities are always available at the front desk and provided to a guest upon request. It is never our intention to disappoint you in any way, and we hope you will give us a chan... read more
We chose this hotel because it had an equipped kitchen (extended stay). There was no access to drinking glasses, ice bucket, kitchenware (spoons, forks ect). We had to ask the second night. The room smelled unclean during the whole stay and the heater / AC couldn't be programmed to a specific temperature (it kept shutting off all the time). The staff was notified but nothing changed. Poor experience overall.
Business response:
I'm very sorry your experience with ESA was unpleasant. We work very hard to make everyone's stay positive. For sanitary reasons, we keep all dishes, glasses, and pots/pans at our front desk. We should have done a better job letting customers know that. Regarding the odor, we are currently rechecking our rooms to make sure that is something that guests don't have to deal with. Thank you for staying with us and for the information, it will help us continue to get better.
Not worth it This was a highly worn out and dirty hotel. I found trash, gum/food wrappers, etc. under the bed and chairs. There was not any easily accessible outlets near the bed to charge my phone at night. The heater unit did not work for most of the night and there was not any cups or utensils in the kitchen area. I also questioned my safety when I went to my car at 10:30 p.m. and saw that the door from the stairs to the parking lot was propped open and no one was around this entrance. Overall I was extremely disappointed... read more
Business response:
Toni, we apologize for your disappointment with the in-room amenities and the cleanliness of our hotel. We will discuss these issues at appropriate members of our team and will focus on ways to improve in these areas, so our guests have an enjoyable experience. Kitchenware for your room is also available and kept at the front desk, and we are sorry if this was not properly communicated with you. Thank you for your feedback, and we do hope you will choose to stay with us again so we can show you the hospitality you deserve. S... read more
The property was well maintained, a bit outdated. Cleanliness was okay. The option that were presented were a room for $84 with a continental breakfast or a room for $95 with a "Full Breakfast". We chose the latter as we wanted the better value. To our surprise, the only thing hot was the coffee and hot water. No eggs, bacon, etc. Just a grab-and-go setup. The coffee had only sweet flavored creamer or packaged powder creamer. This was a setup you would find at a very cheap motel. Lastly, when I checked in, they photocopied m... read more
Business response:
I'm very sorry to hear about your disappointment with your stay. We appreciate the feedback letting us know areas that need improvement.
Sold my prepaid room? I had already PREPAID for my room, when I arrived for check-in, they had already SOLD my room to someone else! How can they even do that? They said they had tried to call me but there was no phone number with the reservation.... which is impossible to book without a phone number. They offered no assistance in finding something else. It was a busy weekend in Asheville so I had to drive an hour away to find another room.
Business response:
Thank you for the feedback. These are details we need to continue improving our service. I hope we can make it up to you!
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.