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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rooms
Business response:
Frank, thank you for taking the time to write a review. We sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you again for your feedback. Sincerely, Hotel Management
Dog barked all night! The hotel needs upgrading. The bed was uncomfortable. The bathroom tub faucet was not even attached to the wall. Early on I noticed a red flashing message light on the room's phone. I could not get it to shut off so called the front desk. He said he did not know how to make it stop flashing. He suggested that I unplug the phone, because I probably wasn't planning to use it anyway. I unplugged it. Then we had a need to call the front desk during the night because there was a dog barking in the room 2 doo... read more
Business response:
Dorothy, thank you for your detailed feedback. We truly regret knowing our hotel did not meet your expectations. We are sorry you were unhappy with the overall condition of our hotel. We also apologize for the issues in your suite and that our associates at the front office could not assist you with regard to your complaint about the barking dog. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We would like the opportunity to serve you better in the futu... read more
Business response:
I'm concerned about your dissatisfaction. Can you let me know which room you were in and what the problems were specifically? I'd like the opportunity to fix it. Jason GM
Horrible We went to check in and were told we couldn't stay due to my ID being local. We were not aware of this when we paid and it was too late to book anywhere else. We froze all night in the car.
Business response:
Please call the hotel and ask for the General Manager. I'd like to get to the bottom of this.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.