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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else! Masks were not worn by many guests and even the maintenance man!
Business response:
Thank you for your feedback. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We hope to regain your trust on your next visit to the area. Sincerely, Hotel Management
We paid a lot of money for NO breakfast and NO housekeeping. I get Covid restrictions... There was trash left in the room by previous guests, under the kitchen counter, shampoo bottles left in the shower. I feel if you room had been cleaned thoroughly, these items would not have been left behind by the cleaning crew. The lobby had a funky smell.... not a CLEAN, disinfected smell, as did the upstairs hallway. I understand No breakfast because of Covid, but we payed a lot of money, especially for the weekend days. Only bad cof... read more
Business response:
Frances, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Bugs! I’m not a very picky traveler but this motel was gross. It was dirty, there were dead bugs and cigarette burn holes in one of the beds, and a car alarm was going off all night. Would not stay again.
Business response:
Mathilda, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Christian, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I would never stay here, Low Class motel vibes. Front desk lady was so lazy to come to the front and check me in. then started yelling at me. hahah cheap trashy motel
Business response:
James, Can you please reach out to the hotel GM and provide detailed information? We work very hard so that issues like this don't happen. Thanks
Filthy, infested with shield bugs. Front desk was helpful. I wasn’t the only guest displeased in the lobby
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Breakfast included is advertised, but what they have is just self serve coffee and a basket of granola bars... is that what they call breakfast included? Plumbing issue occurred while staying there, and we were informed that no maintenance personnel were available.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We have also shared your concerns with our maintenance team so that they can fix it immediately. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The hotel was over booked and we didn’t have a room
Business response:
Matt, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management
This property advertises that breakfast is included. What they consider breakfast is coffee and some cup cakes in plastic wrapping and some dry oat meal in packages. The entire “breakfast” fits on a small credenza in the lobby. At my visit to this “breakfast” bar hot water wasn’t even available. Only coffee.
Business response:
Mack, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.