Extended Stay America - Atlanta - Gwinnett Place

Business response:

Sammy, thank you for the excellent review of Extended Stay America. We're delighted to know you loved our well-kept room and that you were impressed with the ambiance of our property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Maritza, thank you for evaluating your stay. We're glad to know you liked having a kitchenette in your room, but we're sorry for the cleanliness issues you encountered in your bathroom. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know the items such as toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us an... read more

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments at Extended Stay America. We are glad to know you had a pleasant visit, but we are sorry for the cleanliness issue you encountered. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management