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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room for the money Everything was fine. Good value for your money. The breakfast though was sub-standard.
Do not serve breakfast roll looks rundown our rate is a -2
Business response:
Dear Guest, We are sorry to hear that your experience did not meet your expectations and that you felt disappointed with the condition of the property and the breakfast offering. We would like to clarify that breakfast is a light grab-and-go option. Your comments regarding the overall appearance of the hotel have been shared with our management team for review. We appreciate your feedback, as it helps us identify areas of concern, and we hope to have the opportunity to welcome you back and provide a better experience in the ... read more
Smelt of Marijuana. Dresser draw was missing. Microwave rusted. Sofa had stains and dishes was a pot, fork spoon no kitchen setup
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the stained sofa, and the lack of proper kitchen setup. This is far below the standards we strive to maintain, and we regret the discomfort and inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams to prevent such occurrences in the future. We value your feedback and hope to have the opportunity to provide a cleaner and more comfortable experience on your next visit. Sincerely, Hotel Manage... read more
The room smelled like dog urine and mildew. The carpet was dirty and stained. The smoke alarm had a plastic bag on it as if someone was smoking the room. It needs to be renovated
Business response:
Dear Guest, We sincerely apologize for the unpleasant conditions you encountered, including the stained carpet and the inappropriate covering on the smoke alarm. This is far below our standards, and we take these issues very seriously. Our team will be alerted to inspect and address this issue. We appreciate your feedback, as it helps us improve and prevent such experiences for future guests. We regret the inconvenience caused and value the opportunity to do better. We hope to provide a far better and more comfortable experi... read more
객실에먼지며지저분하기도하고욕조바닥은부분깨지고헤진부분도많았습니다.비상계단통로는심한악취가나고아침조식에갔더니컾도없고먹을게아무것도없었습니다.
Business response:
Dear Guest, We sincerely apologize for the dusty and dirty room, the worn bathtub floor, and the unpleasant smell in the emergency stairwell. This does not reflect the standards we work to maintain. We are also sorry that our breakfast was not stocked when you arrived, and we understand how disappointing that must have been. Your comments have been shared with our housekeeping and maintenance teams. We appreciate you bringing these concerns to our attention and hope to have the chance to provide a far better experience in th... read more
Something else
Business response:
Dear Guest, On behalf of our entire team, we offer our apologies for not meeting all of your expectations. We always strive to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was so dirty, the toilet was rusty, and there were so many bugs that I couldn't sleep.
Business response:
Dear Guest, We sincerely apologize for the unacceptable cleanliness issues you encountered, including the condition of the toilet and the presence of bugs. This is far below our standards, and we are addressing these matters with our housekeeping and maintenance teams immediately to ensure such issues are fully resolved. Your comfort and peace of mind are extremely important to us, and we regret that we fell short during your stay. We appreciate your feedback and hope to welcome you back for a much-improved experience. Since... read more
To much going on in this hotel I ask for 2 week for a new room and I spend 100 dollars on some food and it was spoil waste my money cause the damn refrigerator didn’t work and been sick for the mold
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the delayed room change and the issue of spoiled food. We are equally concerned about your mention of possible mold and understand how upsetting this must have been. Please know that we take these matters very seriously and have already addressed them with our maintenance and housekeeping teams to prevent future occurrences. Your comfort and well-being are our priority, and we welcome you back so we may provide the safe, reliable stay you deserve. ... read more
El personal no es nada amable
Business response:
Dear Guest, We sincerely apologize for your experience and are truly sorry that our staff did not meet your expectations for friendliness and hospitality. Providing warm, attentive, and professional service is a top priority for us, and we regret that we fell short during your visit. Your comments have been shared with our management team to improve guest interactions. We value your input and appreciate the opportunity to make things right. We hope to welcome you back for a much-improved and pleasant stay. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.