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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells terrible. not clean. breakfast was nothing to eat. just snack and coffee, that is it.
Business response:
Dear Hyoungdo,We sincerely apologize for the unpleasant conditions you encountered during your stay. We understand how important a clean and inviting environment is, and we will address these concerns with our housekeeping team to ensure proper standards are maintained. Additionally, we appreciate your input regarding the breakfast offerings, and we will explore ways to enhance the variety and quality of our selection. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service y... read more
It was very dirty and nasty mattresses
Business response:
Dear Emma,We apologize for not meeting your expectations regarding the condition of your room and the comfort of your accommodations. We take all concerns seriously, and we will address this with our team to work on enhancing our services and amenities and ensure a comfortable and relaxing environment for all our visitors. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
Our first room the ceiling started leaking. We were moved to a different room and that room the hallway smells like cigarette smoke. The sink had a big crack in it and mold around the inside. There was a few roaches running around. We slept with the lights on.
Business response:
Dear Petlyn, Thank you for sharing your experience with us. We apologize for the issues you faced, including room condition and cleanliness concerns. This is not the standard of comfort and quality we aim to provide our guests, and we regret that you had to go through this. Your feedback is extremely important, and we are taking immediate steps to address these problems with our team. We hope you will give us another opportunity to provide a significantly improved experience in the future. Sincerely,Hotel Management
No estaba nadie en él lobby a la hora q llegue y me tuve q ir a otro hotel
Business response:
Dear Junier, Thank you for taking the time to share your honest feedback. We are sorry we missed meeting your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Never again! I will never stay here again. First they told me my room wasn't ready till 3pm. Ok, fine then at 3 it was they were running behind because of short staff. When I asked the girl if they even had a room, she said yes. I told her that I was ordering an uber for later and I wanted to be sure. Ok i get that but then about 20 minutes later, they tell me that they are overbooked. Another lady told me that they don't have to honor on booking because we didn't pay ahead of time. After back and forth, they finally found a... read more
Business response:
Dear Catrina, Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this ... read more
THE STAFF WAS NOT WELCOMING AND UNHELPFUL. WAS ADVERTISED A ROOM WITH UTENSILS BUT CHECK IN TO REALIZED THERE WAS NOT SUCH AND REQUESTED BUT TOOK 2 DAYS FOR SCANTER TO PRESENTED. MY ROOM NEVER GOT CLEANED ALL THE DAYS I SPEND THERE.
Business response:
Dear Emmanuel, Thank you for your feedback about your recent stay with us. We are disappointed to read about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.