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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room for me when I arrived. Overbooked
Business response:
Dear Troy, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being informed of an overbooking is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Cockroaches
Business response:
Dear Daniel, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service.However, we are sorry for the issues you encountered in the room andfor not being able toenjoy your time.We will discuss it with our housekeeping andpestcontrol team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
I get to the hotel and there were not habs available. Please do not charge me for it
Business response:
Dear DIANA, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
It's okay. It was meh. Needs a renovation & saw a few roaches..
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the presence of roaches during your visit. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our room as a precautionary measure. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared... read more
The staff was frigid and not welcoming. Quite robotic, and lacked enthusiasm. It seemed like they were not happy to be there. They did not take the initiative to speak, welcome, or acknowledge me. There was a blister pack of medicine in the couch cushions of the lobby. There did not seem to be a "breakfast" in the morning aside from self-serve coffee. I did not like the surprise $100 deposit at check-in. All of the furniture, beds, etc. were damaged and dilapidated. The bed sagged and the outlet to the bathroom light had a s... read more
Business response:
Dear Anne, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly... read more
100 dollar security/no breakfast It was once again another hotel that charges ridiculous. Security fee. $100 for one night. Stay that cost me $87. Supposedly I will get the money back today. Now I have to make sure and keep checking my account. I really wish hotels.com would provide that information prior to booking. Also hotel says it offers breakfast upon arrival. Clerk told us it's a grab and go breakfast. Okay we get up in the morning to go get our grab and go breakfast? There's no coffee. There is two muffins in a baske... read more
Business response:
Dear Raymond, Thank you for sharing your remarks about your time with us. We apologize for not providing you with a seamless hotel experience. We are sorry that you were not aware of the deposit policy with the hotel paid when the room rent is paid in cash. The cash deposit of 100 will be refunded after check-out and might take 15 days to reach you, depending on your bank account. We regret the breakfast did not meet your expectations and will share your remarks about the missing coffee with our concerned individual for impr... read more
nasty af floor is not clean. crumbs everywhere. pull out sofa was full of crumbs, a pair of shoe, and some dog treats all over. the room was so dirty!!
Business response:
Dear Guest, We apologize sincerely for the unacceptable cleanliness issues you encountered during your stay. This falls short of our standards, and we deeply regret any discomfort caused. Rest assured, we will address these concerns promptly and reinforce our cleaning procedures. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved and thoroughly clean experience if you reconsider staying with us. Thank you for bringing this to our attention, and we apologize fo... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.