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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy! Comfortable stay. Deposits collected should be used for repairs in the rooms but it’s not based on my experience. All in all, the stay is peaceful except for all the weed and cigarette smoking in the rooms and outside the hotel doors. The odors are horrible. Note: The latter is an issue at other hotels as well.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely,Hotel Management
I arrive at the hotel to find the rooms very dirty. I was given the first room but my wife said she could not sleep in the room because the sheets and towels were dirty and the room smelled like smoke. We asked for another room and that was even worse. That’s when we concluded we were not going to stay in that hotel. We asked for a refund but the staff told us to contact hotel.com. Please process our refund as we did not stay in the hotel because it was extremely dirty and unhealthy for anyone to spend two nights
Business response:
Dear Nathaniel,We strive to ensure an exceptional experience for each guest. We are genuinely sorry for the cleanliness issues with your room. We will be sharing your comments with our housekeeping team to prevent such occurrences in the future. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. We hope you will consider staying with us again in the future for the enhanced experience you deserve.Sincerely,... read more
This property is dated. Staff was not very friendly. The rooms need a makeover. Smell of pet urine. House keeping was not helpful. Terrible stay.
Business response:
Dear Rosonia,We sincerely apologize for the shortcomings you experienced during your visit. We apologize for the concerns you had with our team and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We will be sure to address your concerns with appropriate individuals. We value your feedback and greatly appreciate your patience. We... read more
The property was unkept. Stepping out if the elevator on the assigned floor was very disappointing. We asked for a nonsmoking room and the first thing we smell as the elevator door open was marijuana. When we got in the room the pull out couch was filthy with wholes. Mattress
Business response:
Dear Teresa, We sincerely apologize for your recent stay not meeting expectations and for the issues you experienced upon arriving at your assigned floor and room. We understand the importance of a clean and welcoming environment, especially when requesting a non-smoking room. Please know that we take concerns regarding cleanliness and odors very seriously, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. Your comfort and satisfaction are our priority, ... read more
Had to give my driver license to get a luggage buggy never heard of that in my life. The $100 deposit is ridiculous! Would not let reference this place
Business response:
Dear Karolyn,Thank you for sharing your concerns. We understand that requesting identification for using amenities like the luggage cart may have felt unexpected, as well as the added deposit. These measures help us provide a secure and well-maintained experience for all our guests, though we recognize they may not align with guest expectations. Your feedback is valuable, and we’ll share it with our team. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel... read more
Not sure who designed the rooms but it was horrible. The headboard area faces the door, night stand at the foot of the bed and tv to the side. Weird layout. Sheets in pullout couch were nasty.
Business response:
Dear Carlos,We’re sorry that the room arrangement didn’t offer the comfort you were hoping for. We strive to create a space that feels inviting, and we regret falling short of your expectations. Additionally, we apologize for any oversight with the pullout couch linens, as every detail in our rooms should reflect high standards. We will share your feedback with our team to ensure improvements are made. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sinc... read more
TV not working,bed bad condition the room smells bad
Business response:
Dear Jhonny,We sincerely apologize for the issues you encountered during your stay, including the non-functional television, the condition of the bed, and the unpleasant situations in your room. These concerns are certainly not reflective of the quality we aim to provide. Your feedback is invaluable, and we will address these matters with our teams to ensure improvements are made. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Room has bad smell, pillowcase has blood stain on it, pet hairs on the floor
Business response:
Dear Orlean,We sincerely apologize for the unpleasant conditions you encountered during your stay. The issues you mentioned are concerning, and these certainly are not standards we strive to maintain. We take your feedback seriously, and we will address your concerns with our housekeeping team to ensure our property meets the highest standards our guests deserve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.