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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn’t feel safe cause the police keep coming in and out this place a lot of peoples outside like they selling drugs and that hotel is for the hood
Business response:
Dear Veronica, We appreciate you bringing this incident to our attention and apologize for what transpired. It is very concerning to read your comments, as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we truly regret that this was your experience. We understand your frustration and are grateful for your patience. Thank you again for your feedback; we hope to have another opportunity to provide you with the stay you deserve. Sincerely, Hotel Management
Not booking there again First there were alot of people in the parking lot with the music loud like if you were at a club then the hotel smelled like Marijuana, the room was dirty the ac didn't work properly then the sofa bed didn't worked right the mattress looked like they got it out of the dumpster.
Not safe place
When I enter the lobby, I smell marijuana, and it's a smoking-free room, but it smells like cigarettes.
The first room was disgusting and I have pictures. Housekeeping is very, very lazy. I had to ask for another room after being told housekeeping were gone for the day. The second room was okay but the door card mechanism was raggedy I had difficulty getting into my room. Internet is a rip off its Wifi is not strong at all and you have to pay for a stronger signal. I told Benjamin but he was NO HELP at all. Ruth was EXCELLENT. Manager questionable definitely does not care. If there was a way I could post all the pictures that ... read more
Don't stay there front desk managers are lier's and trying to extort excessive fees ,I booked a handicapped room when I checked in I was told none was available not good service
I would like a refund the mattress are horrible and could not sleep laps are broken and leaning and no light bulb There is no real breakfast just a muffin at the desk
Business response:
Dear Shonterrias, Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your recent stay. The issues you encountered do not align with the standards we strive to uphold, and we regret that your visit did not meet your expectations. We understand the importance of comfort and basic amenities in creating a positive guest experience. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We are also evaluating our breakfa... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.