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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was unkept. Stepping out if the elevator on the assigned floor was very disappointing. We asked for a nonsmoking room and the first thing we smell as the elevator door open was marijuana. When we got in the room the pull out couch was filthy with wholes. Mattress
Business response:
Dear Teresa, We sincerely apologize for your recent stay not meeting expectations and for the issues you experienced upon arriving at your assigned floor and room. We understand the importance of a clean and welcoming environment, especially when requesting a non-smoking room. Please know that we take concerns regarding cleanliness and odors very seriously, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. Your comfort and satisfaction are our priority, ... read more
Had to give my driver license to get a luggage buggy never heard of that in my life. The $100 deposit is ridiculous! Would not let reference this place
Business response:
Dear Karolyn,Thank you for sharing your concerns. We understand that requesting identification for using amenities like the luggage cart may have felt unexpected, as well as the added deposit. These measures help us provide a secure and well-maintained experience for all our guests, though we recognize they may not align with guest expectations. Your feedback is valuable, and we’ll share it with our team. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel... read more
Not sure who designed the rooms but it was horrible. The headboard area faces the door, night stand at the foot of the bed and tv to the side. Weird layout. Sheets in pullout couch were nasty.
Business response:
Dear Carlos,We’re sorry that the room arrangement didn’t offer the comfort you were hoping for. We strive to create a space that feels inviting, and we regret falling short of your expectations. Additionally, we apologize for any oversight with the pullout couch linens, as every detail in our rooms should reflect high standards. We will share your feedback with our team to ensure improvements are made. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sinc... read more
TV not working,bed bad condition the room smells bad
Business response:
Dear Jhonny,We sincerely apologize for the issues you encountered during your stay, including the non-functional television, the condition of the bed, and the unpleasant situations in your room. These concerns are certainly not reflective of the quality we aim to provide. Your feedback is invaluable, and we will address these matters with our teams to ensure improvements are made. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Room has bad smell, pillowcase has blood stain on it, pet hairs on the floor
Business response:
Dear Orlean,We sincerely apologize for the unpleasant conditions you encountered during your stay. The issues you mentioned are concerning, and these certainly are not standards we strive to maintain. We take your feedback seriously, and we will address your concerns with our housekeeping team to ensure our property meets the highest standards our guests deserve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Too much the room smelled of a strong odor I've never encountered plus the 100 dollars deposit no way in heaven walk outside weed is in the air and judging by the crowd that outside not safe by far
Business response:
Dear Kendall,We apologize for the discomfort you felt during your stay and the concerns regarding the environment around the property. We understand how unsettling this can be when the atmosphere doesn’t align with your expectations for comfort and safety. Please know that we are committed to improving the overall guest experience and will address these matters with our team to ensure a more secure and welcoming environment for everyone. We would like the opportunity to serve you better in the future and hope you will consid... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.