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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like a refund the mattress are horrible and could not sleep laps are broken and leaning and no light bulb There is no real breakfast just a muffin at the desk
Business response:
Dear Shonterrias, Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your recent stay. The issues you encountered do not align with the standards we strive to uphold, and we regret that your visit did not meet your expectations. We understand the importance of comfort and basic amenities in creating a positive guest experience. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We are also evaluating our breakfa... read more
This place was horrible. We had to check out be
Business response:
Dear Sangeetha, Thank you for choosing us and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Had the absolute worst experience I’ve ever had with a hotel, never in my life had anything like this before. We made a reservation online to stay here and paid for it. We were traveling from FL to Atlanta after work hours, due to delays and heavy traffic, we knew we were going to get there later than we anticipated. We called the hotel to inform them of our ETA and asked if there would be any issue with check-in, to which the lady I spoke with on the phone assured us it was going to be fine. She took my name and everything ... read more
Business response:
Dear Christy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Berbat ve ötesi Otel çok pis heryerde hamam böcekleri var. Resepsiyon görevlisi çoğu zaman yerinde yok. Otel nem kokuyor. Temizlik yok. Dizanteri olmak isteyen varsa gidebilir.
Business response:
Dear Mehmet, We are sincerely sorry to hear about the conditions you encountered during your stay. The issues you described are completely unacceptable and far below the standards we strive to uphold. We take your feedback extremely seriously. Our leadership team has been notified, and we are initiating corrective actions to address these concerns and prevent future occurrences. Your health, comfort, and trust are our top priorities. We hope you’ll consider giving us another opportunity to provide the comfort and care you de... read more
no comfort
Business response:
Dear Purevtseren, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The hotel was Dirty and a lot noises through the day and the nights
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again and provide you ... read more
They supposed to have breakfast and don’t have it. I go down there at 7:25 am it’s nothing down there
Business response:
Dear Guest, Thank you for sharing your experience. We are disappointed that we did not exceed your expectations. The breakfast experience you mentioned is not what we expect our guests to leave with. We value your feedback, and we take it to heart. Our concerned team is instructed to keep an eye on refilling the supplies as needed so that no guest is disappointed. Apart from this, we hope you had a good stay. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,689 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.