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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst experience The room was full of cockroaches. No breakfast. A guest created nuisance and scary situation at the front desk area and police had to come in to scene. The elevator is full of cigarette smoke. we vacated after just one night stay and cancelled rest of the 4 days reservation.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Halls stink rooms stink people sleeping on the stairs and laundry room. Ghettooo!!!
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
The place has a odor in the room refrigerator doesn't keep food cold tv keeps cutting off
Business response:
Thank you for sharing your experience, Lakysha. Guest comfort is important, and feedback like yours helps identify areas for improvement. It’s always our goal to provide a welcoming and well-maintained space, and we appreciate the opportunity to improve. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Basic although it’s not very cheap
Business response:
Dear Guest, We're sorry the experience didn't meet your expectations, especially given the price. We strive to provide good value for our guests, and your comments will help us improve. We appreciate you sharing your thoughts and hope to have another chance to impress you. Sincerely, Hotel Management
Elevator stop working, cards did not work, I had gotten a call that my kitchen sink was not working and told not to use.
Business response:
Dear Suan,We are sorry to hear about the maintenance concerns during your visit. We regret the inconvenience you experienced due to the elevators and kitchen sink in your room. Your feedback is invaluable in helping us improve. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that w... read more
La llave no abría nuestra habitación, dejaron nuestras cosas dentro y nos asignaron otra habitación con doble cama cuando nosotros habíamos reservado una cama king, aparte de eso la habitación que nos asignaron tenía el baño tapado. En el ambiente un olor muy pero muy feo. Mal experiencia la verdad.
Business response:
Dear Madrid,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with your accommodations. We take these concerns seriously, and therefore, we will share your comments with our team to prevent these incidents from happening again in the future. We greatly value your patience and hope to have another opportunity to provide you with the exceptional experience that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.