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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t able to stay at this location due to it being overbooked and the front desk was not helpful at all, stating that Expedia should’ve called me to let me know that there was no room. So me and my 16 year old sister were left to figure things out at midnight after traveling all evening to get there only to find out that we didn’t have a room. I understand that a concert was being held but someone needed to do their job better.
Business response:
Dear Ciera, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Considering this a rare case, we hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Lol
Business response:
Dear Aziz SVETA, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,Hotel Management
The property has no phone line to connect to the room. It has been broken and no one came to fix it even though we reminded the front desk. Very bad experienced!
Business response:
Dear Van, Thank you for being our guest. It is always our aim to give the best experience to all our guests. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management
I arrived there after midnight because we drove from Pennsylvania. They won't let me stay, dont let me check in and not refund my money. This a robbery, i wont recommendation to anybody. Stay away.
Business response:
Dear UYEN, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Si... read more
The elevator broke down several times. Stairway was very dirty and stinky. Breakfast inadequate.
Business response:
Dear Emmanuel,Thank you for sharing your experience on your recent visit to the city. We always strive to keep our guests happy and satisfied with our services. However, we are sorry for your experience and will discuss it with the housekeeping individual so that future guests do not have a similar problem. Also, we understand your discomfort caused by the sudden breakdown of the elevator. Our technical team is already at work to address them. Our front desk can help you while you are our guest. Considering this a rare incid... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.