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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nasty af floor is not clean. crumbs everywhere. pull out sofa was full of crumbs, a pair of shoe, and some dog treats all over. the room was so dirty!!
Business response:
Dear Guest, We apologize sincerely for the unacceptable cleanliness issues you encountered during your stay. This falls short of our standards, and we deeply regret any discomfort caused. Rest assured, we will address these concerns promptly and reinforce our cleaning procedures. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved and thoroughly clean experience if you reconsider staying with us. Thank you for bringing this to our attention, and we apologize fo... read more
DISGUSTING This hotel was disgusting. The hallways had a horrible odor, the room was filthy, and security of the hotel was compromised. When I checked in, I was not welcomed and the receptionist was not friendly. We went to our room on the third floor, through a side entrance where the door was propped open with a rock. The hallway had a strong odor. We entered the room and were instantly disgusted and attempted to find another hotel in the area but they were booked. I felt the need to check for bedbugs because of how disgus... read more
Business response:
Dear Kristy, We sincerely apologize for the deplorable conditions you encountered during your stay. Your detailed feedback is deeply concerning, and we deeply regret the distress and inconvenience you experienced. This falls well below our service standards, and we assure you that immediate actions are being taken with our housekeeping, maintenance, and security teams to rectify these issues. We appreciate your patience and understanding during this unfortunate situation. Your insights are invaluable, and we hope you conside... read more
This place is disgusting and it smell like waste. Wish they do more cleaning in that property and fix that 1 elevator.
Business response:
Dear Brian, Thank you for your honest evaluation. Please accept our apologies for the cleanliness issue with the hotel and the inconvenience due to the elevator's temporary issue. We are meeting with our housekeeping and maintenance team to discuss this situation and will take adequate measures to correct it. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.