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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disapointed. Floors were filthy as was the bathroom. Drawer of chest broken. Refrigerator not cooling so refrained from storage. Person yelling at the top of their lungs in hallway at 2:30 am. Noise from busy highway outside pretty unbearable 24/7. Elevator shakes when in use. Small flys in room. Only plus was location that was central to my needs but will never return to this hotel even if offered free of charge.
Business response:
Dear Antonio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effo... read more
They couldn't find my reservation. the interaction with the front desk staff was awful. The property was dirty and smelled like marihuana. The parking lot was dark and eerie.
Business response:
Dear Alice, Thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team during your check-in process and the cleanliness issues you faced in the hotel. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely, Hotel Management
Even with reservation I had to check on every room separately… too much noise to be able to sleep, the clogged toilet, the broken elevator and above all old broken furniture. One night was enough for us !
Business response:
Dear Maria, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. Our housekeeping and maintenance team is working to do the corrections and ensure rooms are checked thoroughly before allocating them to future guests. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorabl... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.