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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! I will never stay here again. First they told me my room wasn't ready till 3pm. Ok, fine then at 3 it was they were running behind because of short staff. When I asked the girl if they even had a room, she said yes. I told her that I was ordering an uber for later and I wanted to be sure. Ok i get that but then about 20 minutes later, they tell me that they are overbooked. Another lady told me that they don't have to honor on booking because we didn't pay ahead of time. After back and forth, they finally found a... read more
Business response:
Dear Catrina, Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this ... read more
THE STAFF WAS NOT WELCOMING AND UNHELPFUL. WAS ADVERTISED A ROOM WITH UTENSILS BUT CHECK IN TO REALIZED THERE WAS NOT SUCH AND REQUESTED BUT TOOK 2 DAYS FOR SCANTER TO PRESENTED. MY ROOM NEVER GOT CLEANED ALL THE DAYS I SPEND THERE.
Business response:
Dear Emmanuel, Thank you for your feedback about your recent stay with us. We are disappointed to read about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
I wasn’t able to stay at this location due to it being overbooked and the front desk was not helpful at all, stating that Expedia should’ve called me to let me know that there was no room. So me and my 16 year old sister were left to figure things out at midnight after traveling all evening to get there only to find out that we didn’t have a room. I understand that a concert was being held but someone needed to do their job better.
Business response:
Dear Ciera, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Considering this a rare case, we hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Lol
Business response:
Dear Aziz SVETA, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,Hotel Management
The property has no phone line to connect to the room. It has been broken and no one came to fix it even though we reminded the front desk. Very bad experienced!
Business response:
Dear Van, Thank you for being our guest. It is always our aim to give the best experience to all our guests. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,733 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.