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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run! Do not stop here! For the price it was not worth it! I will never come to this location! Everything was dirty and the place had roaches! Do not book here! It smelled like smoke in the hallways.
Business response:
Dear Angelica, Thank you for choosing us. We regret you were unable to enjoy your time with us and had issues with the cleanliness of your room. Our housekeeping team works hard to keep the area fresh and germ-free. We will discuss this with our pest control team, too, so our future guests do not have the same concern. Our front desk team is available 24 x 7 to help you; never hesitate to speak to them. It is always our efforts to ensure our rates are competitive with like hotels in our area, and we strive to deliver the acc... read more
The room was full with roaches. I was unable to sit on any furniture without being attack by the roaches.
Business response:
Dear Adrian, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,... read more
It was absolutely disgusting the floor I was put on smell like straight chemicals and made my friend cough a lot and it was very disturbing we got moved to another floor and there was roaches everywhere all under the bed so we left and I can't get a refund from them cuz I went through Expedia
Business response:
Dear Cameron, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance t... read more
Never Use Hotels.com Hotel was overbooked and reservation declined. Hotels.com faudulently booked this reservation knowing it wasn't valid. I was stranded without a car. You suck! Happy New Year.
Business response:
Dear Lorraine, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
WARNING DO NOT RECOMMEND STAYING. The most horrible hotel I ever experienced… don’t know how it’s still running. We got a 2 bedroom room and nonsmoking and the room smell Cigarette. I have 2 babies with us and have to suffer the smell we got the room downstairs and the people upstairs sound like a bunch of teenagers we can hear every step and talk they do. Cheap wall and building. Asked for a towel and have to go to the front desk because the phone don’t work and the front desk asked us to bring all our dirty towels to their... read more
Business response:
Dear Melinda, first, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
We had a 5 day 4 night stay. We checked in on time yet they had us as a no show, cut our keycards off and tried to put someone else in our room while we were at a conference! There’s no property manager there on weekends, the floors were not swept, the refrigerator smelled like bad fish. But with no manager, nothing got fixed. The 2nd floor smelled of weed and cigarettes our entire stay. But the BIGGEST problem was….ROACHES!!!!! We killed at least 8😡😡😡😡😣😣😣😣😣. We had no other place to go to at such a short notice for... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.