Extended Stay America - Atlanta - Gwinnett Place

Business response:

Dear Kendall,We apologize for the discomfort you felt during your stay and the concerns regarding the environment around the property. We understand how unsettling this can be when the atmosphere doesn’t align with your expectations for comfort and safety. Please know that we are committed to improving the overall guest experience and will address these matters with our team to ensure a more secure and welcoming environment for everyone. We would like the opportunity to serve you better in the future and hope you will consid... read more

Business response:

Dear Hyoungdo,We sincerely apologize for the unpleasant conditions you encountered during your stay. We understand how important a clean and inviting environment is, and we will address these concerns with our housekeeping team to ensure proper standards are maintained. Additionally, we appreciate your input regarding the breakfast offerings, and we will explore ways to enhance the variety and quality of our selection. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service y... read more

Business response:

Dear Emma,We apologize for not meeting your expectations regarding the condition of your room and the comfort of your accommodations. We take all concerns seriously, and we will address this with our team to work on enhancing our services and amenities and ensure a comfortable and relaxing environment for all our visitors. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Petlyn, Thank you for sharing your experience with us. We apologize for the issues you faced, including room condition and cleanliness concerns. This is not the standard of comfort and quality we aim to provide our guests, and we regret that you had to go through this. Your feedback is extremely important, and we are taking immediate steps to address these problems with our team. We hope you will give us another opportunity to provide a significantly improved experience in the future. Sincerely,Hotel Management 

Business response:

Dear Junier, Thank you for taking the time to share your honest feedback. We are sorry we missed meeting your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management