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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISGUSTING This hotel was disgusting. The hallways had a horrible odor, the room was filthy, and security of the hotel was compromised. When I checked in, I was not welcomed and the receptionist was not friendly. We went to our room on the third floor, through a side entrance where the door was propped open with a rock. The hallway had a strong odor. We entered the room and were instantly disgusted and attempted to find another hotel in the area but they were booked. I felt the need to check for bedbugs because of how disgus... read more
Business response:
Dear Kristy, We sincerely apologize for the deplorable conditions you encountered during your stay. Your detailed feedback is deeply concerning, and we deeply regret the distress and inconvenience you experienced. This falls well below our service standards, and we assure you that immediate actions are being taken with our housekeeping, maintenance, and security teams to rectify these issues. We appreciate your patience and understanding during this unfortunate situation. Your insights are invaluable, and we hope you conside... read more
This place is disgusting and it smell like waste. Wish they do more cleaning in that property and fix that 1 elevator.
Business response:
Dear Brian, Thank you for your honest evaluation. Please accept our apologies for the cleanliness issue with the hotel and the inconvenience due to the elevator's temporary issue. We are meeting with our housekeeping and maintenance team to discuss this situation and will take adequate measures to correct it. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Never again Never got my room with the sofa-bed people urine in hallway and elevator never got my room cleaned desk agents never around it's like the hotel runs it's self homeless people sleeping in the Lobby on the sofas it was a HORRIBLE EXPERIENCE STAYING THERE BAD MANAGEMENT
Business response:
Dear Ivor, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope to have t... read more
The property was very dirty. It smelled horrible, it smelled like smoke, urine and food. The place also had bugs. Appliances were old and rusty. The carpets and headboards were stained. The room had missing couch, just an empty space. This was by far the worst hotel room I ever stayed in. Very bad experience
Business response:
Dear Nadine, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,H... read more
Don't stay there unless you have too Room was nice it had a big in the room, water ran very slow, Front Desk clerk was Fantastic, Breakfast selection was terrible no hot breakfast at all for what is viewed on the internet to me it was deceitful
Business response:
Dear Michael, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working to improve, as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.