This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go Somewhere Else I made a reservation on hotels.com and when i arrived i was told they had no CLEAN rooms available. I was told to go through hotels.com for the refund (which was granted). While at the hotel front desk the lobby smelled like marijuana.
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry we were not able to accommodate you and for the unpleasant experience, you had at the front desk. We will share your comments with the appropriate team and make sure we are well poised to serve you better. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Disappointment Upon entering the elevator it was apparent that "NO Smoking" was just a suggestion at this establishment. After a short trip to the 6th floor and the elevator making a horrendous noise we were greeted by a cigarette smoke filled hallway. A brisk walk, while holding our breath, brought us to our room. Luckily the window opened, albeit slightly, to try to alleviate the horrendous smell. We had to put towels around the door, leave the window open and run the AC fan all night to be able to stand the smell. After a... read more
Hotel was ok, staff was completely terrible and RUDE! No one ever there to help you at the front desk, continue issue with key having to get it reset to enter room, hotel elevator just stopped working had to use stairs up and down 6 flights which is crazy, did not realize how bad you will hear the traffic up and down the highway from the my room did not get much sleep.
Business response:
Thank you for choosing us and for reviewing your stay. We are sorry for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. We are also sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back and restore your confidence in us. Sincere... read more
Lazy housekeeping No toilet paper or clean towels for 3 days The rooms are never cleaned and it’s a COVID hazard
Business response:
Nicole, thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
I didn’t stay in here I need my money back Just like it was rude in the room was messy and had roaches
Business response:
Thank you for your feedback of your recent visit. Please accept our apologies for the issues in your room. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. If you have any queries unresolved regarding the charges, please reach out to us. We are sorry and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The young lady at the front desk was friendly and doing the best she could do. However, I had to wait for her to get back to the desk at check in. Then when I got to my room the TV did not work, the toilet seat was missing and the toilet was covered with urine and hair. I went back to the front desk and again had to wait over ten minutes for her to get back to the desk. She was apologetic and gave me another room. The second room was much better.
Business response:
Thank you for being our guest. We sincerely apologize for the delay you experienced at check-in and the issues in the suite initially offered to you. We will utilize your comments to enhance our service levels and ensure this will not be repeated. Counting on your kind generosity to accept our apologies, we hope you will afford us an opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.