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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ahmad, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sohaib, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Veronica, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. We hope you will consider allowing us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Kenny, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The kitchen didn’t have any dishes or utensils to use for cooking, when we asked the front desk for the dishes and utensils they gave us dirty and greasy dishes and asked us to wash them so we can use them.They also didn’t have any warm water so we were unable to take a shower for two days.When we asked for the manager so we can talk to him/her they were unavailable.Very bad experience
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the issues you had with the dishes and the shower. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest, and we are sorry for the inconvenience caused. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Inflexible, low quality standards The hotel was minimally clean. I did have to check out early (no fault of theirs) because my insurance paid for a different hotel. This was out of pocket stay until I received final approval and they would not refund my money despite it being beyond my control. As for my stay, they didn’t have any pots/pans available for use (despite advertising that they would) and initially would only provide us with two towel sets despite four people being in the room.
Business response:
Thank you for your review. We apologize for the difficulties you encountered and regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Management
Poor communication Very upset because i booked my room at 23:30 and it was given out to another person and i was placed as a no show after midnight which is 30 minutes after i had booked. Nobody called me to check if i was still coming. Then they refused to give me a partial refund when asked some sought of compensation. So the hotel made free money from me and money from a walk-in person. I feel like thats stealing.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you and for the inconvenience you had due to the miscommunication. Your feedback has been discussed with our front desk team to ensure we are consistent with our service delivery. We hope you will consider this as an isolated incident and will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.