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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
derlous is the most rude and disrespectful person When I arrived I had to wait 6mins to get into the build once inside I had to wait another 5mins for the front desk attendant once she came to the front (Derlous) she was rude and very unprofessional she stated they she didn’t have any rooms available and that she should charge me for not checking in between 3pm and 6 pm she didn’t ask for my name are ask if I had a room booked already she was rolling her neck and her eyes like I was at fault in the middle of the conversation... read more
Business response:
Tawana, it was disheartening to read details about your experience at our hotel. Please accept our apologies for the poor service delivered by one of our associates at the time of check-in. Your feedback is discussed with the front office team in an effort to improve our service levels moving forward. We would also like to apologize for the issue you had with the key card and the cleanliness issue you had in the room you occupied. Your concerns are shared with the departments involved to take corrective actions. We hope you ... read more
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Guy at the Robby front desk was so rude and wasn’t nice at all he was arguing with all the people who tried to check in
Business response:
Young, thank you for being our guest. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with Robby so that such instances are not repeated. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Extended stay is terrible Did not get to check in. Toom was given to someone else even though my reservation was paid. Girl at front desk rude and extremely unprofessional. General manager never returned calls. Terrible experience.
Business response:
Joseph, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
MALA EXPERIENCIA DESDE EL CHECK IN Mala Experiencia desde el Check In, la encargada del Check In la Sra. Delores muy poco amable y descortes en el proceso, no hubo una explicacion del funcionamiento de la.limpieza de las habitaciobes y del horario del tan escazo y desagradable desayuno, instalaciones nuevas pero con cargo para limpiar y cambiar toallas en la habitacion, mi experiencia con Hoteles.com siempre fue buena, antes de volver a reservar quisiera una explicacion porque no se nos explica en los detalles de la reserva ... read more
Business response:
Alcides, thank you for being our guest. We apologize for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with Delores so that such instances are not repeated. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Worst experience of my life Rude staff and uncaring management... My family experienced a crisis and staff knocked on the door until we left. They were at work but I'm not a crook dont treat me as one.
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff members. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you and your family will consider staying with us again so we can provide you with the hospitality you should have experienced on this ... read more
Will never return! Convenient location with the nicest thing I can say. It was not clean and the floor our room was on smelled horrible and my family did not feel safe there. Also someone had propped the fire exit door open with a rock bypassing the security lock. Also watched someone walk into the parking lot and defecate in a parking spot. Reported these issues to the front desk.
Business response:
Thank you for visiting us. We are sorry for the unfortunate incident you encountered and regret any inconvenience caused. We also apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,644 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.