This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I dnt like much, the break was horrible, the housekeeping was horrible, no towels wash clothes. There was never anyone at the front desk no ice machine available the elevators weren’t working most of my stay, seemed like a shelter
Business response:
Thank you for staying at our hotel. We are sorry for the housekeeping and maintenance issue you encountered and regret the inconvenience caused. We will share your concerns with the appropriate teams to ensure a better experience going forward. Also, we will remind our front desk staff to be more diligent moving forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope you will return so we can make it up to you. Sincere... read more
When I stayed here on September 20th, I woke up and my moving truck was gone. When I asked management if they knew what happened that had no idea that it was broken into and my moving truck was gone. They had no cameras in the parking lot. Turns out that the people who took my moving truck drove it an hour away to dump it as well take all of my belongings. I highly recommend staying at a different property if you want to have the safest experience.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Awful place
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
National Lampoon's Vacation Check in time is 3pm and room was not ready until 6:30pm. I booked reservation online with hotels.com. Hotel manager explained to me that because of so they could not offer me a discounted rate. The room was not cleaned properly having dirty sheets, mirrors, and garbage left under the bed, and unpleasant odor. Description of room and photos did not match at all. Automobiles on highway can be heard loudly as if window was wide open. Traditional Bible and ice bucket nor ice maker available. Complete... read more
Pues a mi me sacaron porque ya habían rentado mi cuarto
Business response:
Thank you for the feedback and for choosing to stay with us. Making sure all our guests have a comfortable time is our highest priority and our staff is trained to make sure of this. We apologize we did not meet your expectations and hope you will give us another opportunity to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,644 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.