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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First and last time at this place We got what we paid for, it was my first time at this place, I don’t think I will be back. The bed is just standard size and not queen size like they mentioned.
Business response:
Dear David,Thank you for sharing your sharing feedback with us. We're sorry to learn that your visit didn't meet your expectations. It's disappointing to know that the bed size didn't align with your expectations, and we apologize for any misunderstanding regarding the room details. Your feedback is valuable and will help us ensure clearer communication moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sinc... read more
Driving thru so it was a last minute stay I have a disability and the elevator was out and no rooms on the first floor there was a lot of young people back and forth in th in the hallways I just need 6 hours of sleep and left it did have a kitchen with nothing in it you had to ask and come and get it downstairs I wasn't going to do inorder food had to come downstairs and get it it probably a great place they had construction as well maybe I was there at the wrong time
Business response:
Dear Birdie,We’re truly sorry for the inconvenience you experienced during your stay. We understand how difficult it must have been with the elevator out of service and the hallway noise. As we aim to create a comfortable environment, we regret that we didn’t meet your expectations during this visit. We’ll share your feedback with our team to make improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Broken elevator as soon as you walk in the door. Which one of the other guest told us it had been broken for four months. Only one staff member working running front desk and cleaning rooms. We were checking in late 8:15 pm we were told we had the last double bed room and it wasn’t ready and wouldn’t be ready for another 1/2 hour. He was going up to check and see how long it would be. We waited for almost an hour and the room still wasn’t done and the front desk worker wasn’t back yet. So we went looking for him and found hi... read more
Business response:
Dear Guest,We apologize for the inconvenience you faced, from the lack of elevator access to the unexpected delays during check-in. We also regret that our staffing levels and preparation didn’t meet the necessary standards to provide a comfortable arrival. We will address this with our team to ensure our rooms are thoroughly cleaned and inspected before allocating them to our guests. We will also work on reinforcing standards to keep our common areas inviting. Your feedback is appreciated, and we hope you will give us anoth... read more
The elevator didn’t work. Hotel not up to date at all. Definitely wouldn’t stay there again.
Business response:
Dear Ivy,We apologize for the inconvenience caused by the non-functional elevator and regret falling short of your expectations. Your comfort and convenience are important to us, and we will address your concerns with our team to take the necessary measures and resolve this issue. We are committed to enhancing our facility and preventing these situations from occurring. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can show you the hospitality you dese... read more
Smokers Smelled like cigarettes
Business response:
Dear Steve,We are sorry for the unpleasant experience you encountered during your stay. We regret any inconvenience this may have caused. While our guest rooms are designated as smoke-free, we occasionally have instances of this rule being violated. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We appreciate your understanding and would like the opportunity to serve you better in the future. Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.