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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s still bad. As of today, the cable and WiFi are not working, the elevator has been out of service for about a month, and the trash room is overflowing. Typical for this location!
Business response:
I'm sorry you are not having a good stay, we will gladly refund you and refer you to another location, seeing that our property is not a good fit for you.
Still bad. No elevator. Trash piling up on the third floor. Spotty wifi and cable. Weed smoking at the front entrance. This place should never charge full rates. This site won’t let me upload pictures.
Business response:
DearGuest,Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-to ho... read more
Terrible property! Don't stay here if you are looking for something clean. I only stayed one night and booked for three nights. Never again!
Business response:
Dear Carlos, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
There is always something… This is an older property. The elevator has been out for about two weeks with no signs of resolution. The water is out sporadically, and the wifi/cable are unreliable. Communication from the desk when things happen instead of waking up to surprise outages would be appreciated. Trash removal and carpet replacement are areas of great concern. Definitely not worth full-price rates!!!!! Enforcing the no smoking near the entrance would be great. Exposure to “weed” smoke when you are here for work purpos... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We truly appreciate the information you provided and are always interested in hearing from our valued guests. Please accept our sincere apologies that your stay was not exceptional, as customer care is amongst our highest priorities. We understand your frustration with various issues. Please be assured that these are necessary procedures, and everything we do is in the best interest of our guests and associates. Please know we take our guest feedback seriously, and we will be... read more
no hot water, elevator broken, constant strong putrid smell
Business response:
Dear Taytum, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management
It's always something! No elevator for the past week and today I woke up with 20 minutes to dress for work and there was no water. I get that it is an older building and things happen, but at what point does the front desk take some accountability in the delivery of customer service? In a period of two hours since the water went out, someone should have been responsible for notifying the occupied rooms that there would be no water. Customer service or more so... Common sense! This is what angers so many guest. Immature respo... read more
Business response:
Dear Guest, Please accept our sincere apologies for the various issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming you... read more
Hair was in the bath tube and stuck on the walls. The whole room smell like smoke upon entering the room I had to go buy trash bags to put all of things, shoes, clothes and luagage in before i even unpack for 1 night. I didnt unpack because the room had bugs that you cant see and they would bite you. I had to spray the room down with disenfective spray from the smell and bugs. People hang outside the motel at night and the side doors stay open which is unsafe. This was on 8-3-2024
Business response:
Dear Norman, Thank you for choosing us. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns with our housekeeping and pest control team and ensure these areas are not neglected as we move ahead. Safety and security are always important in our organization. We will address the side door concerns that you have raised on a priority basis... read more
Didnt realize extended stay meant all walks of life live at the facility including large dogs. Hallway had a stinch. Furniture in room very old and outdated. Room smell like cigarettes. Just needs to be a facility for extended stay ONLY and not for travelers outdide of the area.
Business response:
Dear DeCheryl, Thank you for choosing us. We are sorry for your overall experience at our hotel. Providing outstanding hospitality to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Please allow us to look into the matter and discuss it with our concerned individuals so this is never repeated. We hope this unfortunate situation will not... read more
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.