This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST PLACE EVER, NO RESPECT FOR CUSTOMERS First, I’m not that kind of person that complains for everything. However, I feel it is my duty to share my experience while staying in this hotel. A reservation was made for 3 double bed rooms, however this reservation was not respected, so when we checked in on November 3 to November 8, we received 3 single bed rooms. We were a group of 5 so I got a room for me and the others had to use the bed-sofa in their respective rooms. During my second night the lady from the front desk got... read more
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and for the poor service you received from our team. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Shalequia, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
The hallway had a large hole in the ceiling. Hotel had a musky smell. My room had a very strong unpleasant smell to it. There was no toilet paper in the bathroom. This has to be one of the few hotel rooms that I have stayed in that had a full kitchen area and absolutely no dishes or silverware. The walls are thin, I could hear people above me stomping their feet and running up and down the hall way all night. I could hear my neighbors every time they flushed the toilet or took a shower. Very small selection of channels on th... read more
Business response:
Justin, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nasty and filthy Absolutely filthy and smelly place. It’s in the middle of nowhere and has no working facility. The gym is a total joke. The pool was out of order and they actually have the nerve to charge $10 to provide housekeeping, which is a basic expectation for a hotel.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
BOOOOOOOOOOOOOOOOOOO We weren’t allowed to check in until 5:15 because we had to wait for our room to get cleaned. Why even say check in time is at 3 o’clock if it’s not going to be ready? I could have planned my day around that, instead of just waiting in the lobby for an hour with other disgruntled patrons. Also, the girl at the front desk disappeared for 10 minutes at a time probably 3-4 different times from the time we initially tried to check in. If it happened once, fine. But spending that much time gone while there w... read more
Business response:
Thanks for being our guest. We sincerely apologize for the delay it took in providing you with your room at the time check-in and the poor service provided by one of our staff members. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Old pillows, only 2. Really loud doors —> whole room shakes when neighbors open close doors...
Business response:
Thank you for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise form other guests. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
The front desk people were nice and helpful, but the property itself was a dump. Our room was not clean. The gym had an awful treadmill. I wish we would have known the pool was going to be closed. One of the stairwells had torn paper all over the place. I just do not think there was enough workers.
Staff not attentive at all
Staff was nice! They had just cleaned our room upon arrival. But cleaned with bleach so had to smell that all night . Tried to run the fans and even prop door open with chair . It was pretty bad !!
Business response:
We thank you for taking the time to evaluate our hotel. We realize the importance of first impressions, and fresh, clean accommodations are absolutely necessary to set the tone for a great stay. We apologize for oversights in the preparation of your suite and hope the remainder of your visit was flawless. We encourage you to give us an opportunity to prove we can do better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.