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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refund
Business response:
Dear Michael, Thank you for your feedback. We apologize for any inconvenience you have experienced regarding the refund process. To assist you effectively, please reach out to us directly at the hotel with your reservation details. We are committed to resolving this issue promptly and ensuring your satisfaction. Your patience is appreciated, and we look forward to addressing your concerns.Sincerely,Hotel Management
Sucio,olor feo
Business response:
Dear Yeraldin, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Your valuable remarks are shared with the concerned individuals for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
I just can't stand when they staff acts as if your not allowed to ask for the things they advertise. I hate the "sass of the staff". I felt picked on and marginalized for being a Woman.
Business response:
Dear Cicely, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures are taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve... read more
No house keeping. Pools not open. No breakfast
Business response:
Dear Chasity, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and determine what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Really loud, busy, old, broken condition
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We apologize for the noise and the condition of the accommodations during your stay. We understand that a peaceful and well-maintained environment is essential for our guests, and we regret that we did not meet these expectations. Your comments are valuable to us, and we are actively working on improvements to enhance the guest experience. Our team is committed to addressing the issues you've mentioned and ensuring our guests enjoy a more comfortable and enj... read more
Not clean/Not friendly I thought this was going to be a great place, but we were disappointed. I found a roach in the bathroom! The entire room felt dark and dingy. The people working there were not very sociable or welcoming. I asked one guy if he could put out some breakfast(which was not a hot breakfast by the way), and his response was, "I will in a minute. I'm working on something." He was not friendly and never said a word other than that. I had to get my keys fixed several times throughout the week, and i felt like i ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.