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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible One of the rooms wasn’t clean,didn’t have any dishes or toilet paper and the breakfast was bad
Business response:
Dear Latoria, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating ... read more
Way to difficult
Business response:
Dear David, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so and apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Didn’t feel safe Loud atmosphere Smelt horrible
Business response:
Dear Riley, We're genuinely sorry to read about your experience and apologize for any discomfort or inconvenience you encountered during your stay. Ensuring the safety and well-being of our guests is our top priority, and we regret that you didn't feel secure. Your feedback about the loud atmosphere and unpleasant smell is concerning, and we will address these issues to make immediate improvements. We appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a... read more
Our 1st room was handicapped with a dead cockroach in the bathroom, the room smelled moldy, the pull out mattress was ripped up and disgusting it looked like it was pulled out of the garbage, the shower had hair everywhere, the shower curtain had brown stains on it. Also, we reserved a room that was a king with a pull out and when we walked in the room, the bed was only a full bed. Thankfully, the staff gave us another room and it was a lot better other than the dead cockroach on the window seal and sheets on one bed had mas... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. While we're pleased that you loved our staff, we apologize for your allotted suite not meeting your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have forwarded your concerns to our housekeeping team and will take the necessary steps to ensure that our rooms are thoroughly cleaned a... read more
Honestly one of the worst places I have ever stayed. From the smell as soon as you walk in (smelt like a retirement home) To the dog poop on my floor right next to my door. Definitely will never stay at this chain of hotels again.
Business response:
Dear Joshua, Please accept our apologies for not meeting your expectations during your visit. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.