This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy rooms
Business response:
Dear Jessica, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here. Our housekeeping team works hard to keep the area clean and up to date, so we regret the condition was not as per your expectations. Our front desk team is always there to help you with anything. Allow us to find out what went wrong and how we can better this situation as we move ahead. We value your feedback and hope you will allow us to... read more
We went to check in after 4pm and check in time was 3pm. The man at the desk had to go and check and see if our room was ready and he was gone over 20 minutes with a line at the front desk. Horrible service and not friendly.
Business response:
Dear Scott, Thank you for being our guest. We are sorry for the inconvenience caused by the delay in check-in and will check with the team to be active in handling such concerns as we advance. We shall share these notes with the team concerned, as customer satisfaction is always a priority. Please revisit and allow us to serve you with better memories!Sincerely,Hotel Management
Es muy muy sucio, un olor espantoso tanto que tenes que taparte la nariz .. no tiene casi nada para desayunar, solo cafe, unas barritas y muffin… eso es todo.. no lo recomiendo para nada.. todo muy viejo
Business response:
Dear Silvana, We pride ourselves on providing an exceptional stay for our guests, and it means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks. We hope to see you again.Sincerely, Hotel Management
This place is so dirty!!! The hallways smelled like weed. There was dried blood in the stairway. The carpets were gross! The room smelt like garbage and old food. The floors were sticky. The sheets on the bed were visibly stained and dirty. It was just plain gross. I left a day early.
Business response:
Dear Josue, Thank you for choosing us. We deeply regret the challenges you encountered with the hotel's condition and room upkeep. We sincerely apologize for the inconvenience in the room. Your feedback is invaluable as it highlights areas for improvement, and our respective teams are already at work. Rest assured, we will address these concerns internally to enhance our service standards. Please give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
Disappointed Stayed here overnight while traveling on a family trip. Location was good (took in a Braves game) and price was decent for the area. Staff were welcoming and check-in went smoothly. But the condition of the hotel was deplorable. The hallways were nasty (stained carpet, questionable odors, food and wads of hair) and, while the room was a little better, there were similar issues once inside the room. I’ve stayed in Extended Stay America hotels for years and this was, by far, the worst experience.
Business response:
Dear Libby, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time here and were pleased with the location. Our team is trained to provide the best customer service, and your compliment has proved this. However, we are sorry for the cleanliness issues that you pointed out and will discuss them with our housekeeping team to review and take action. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed... read more
Yuck Pull out bed had white powder and chunks all over it. Only solution offered was to purchase an additional single bed room. TV was held up by zipties and faucet was not secured and moving all over the place. Shower curtain was screwed into two pieces of wood cause they didnt want to buy a shower curtain that was the correct size.
Business response:
Dear Guest, Thank you for sharing your review. We want you to know that we are deeply committed to delivering excellent service and comfortable accommodations, ensuring our guests' comfort. We regret that we did not meet these expectations during your recent stay and hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Check if the pool is ope Regardless of staying on the website that they have a pool the pool was not open. Middle of July in GA the pool should be open for guests. The room was just okay fine for a one night stay.
Business response:
Dear Dale, Thank you for being our guest. It is nice that you were pleased with the clean room. However, we are sorry for your disappointment with the non-operational pool. Our front desk team can help you with other activities in and around our hotel. Please return and stay with us another time so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.