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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here our room had cockroaches in the whole room they need to do better
Business response:
Dear Ciera, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping and pest control team to improve them. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management
Do not stay here as it is a mess. Stayed here a few years ago and it has definitely gone downhill. Got into the room and the shower, sink and most everything else was dirty. Had housekeeping come and they did a quick clean but room was still horrible. We had to leave to make the game in time or would have had them do it again. I would steer clear as place is filthy. I have pictures but this review site is not letting them upload.
Business response:
Dear Dan, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant experience with us in the past and still have the exact expectations for a hotel experience. However, we are sorry for the discomfort and concerns about the cleanliness and maintenance of your suite's overall look. Your remarks are vital and should be shared with the housekeeping team so they can revisit the missed areas. We value hearing from our guests, as this lets us improve our guest experience. We hope to w... read more
One Night Stay For the money it was fine. Just stayed one night. Beds were comfortable. Staff was very friendly and helpful.
Business response:
Dear Anna, Thank you for choosing us and sharing your experience with us. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax at a given price. Your compliments for the staff are shared with joy. Please see us again; we will warmly welcome you! Sincerely,Hotel Management
There were a lot of bugs dead and alive in the room. Front desk person was extremely rude with me. I went to another hotel because front desk wouldn't do anything to help the situation.
Business response:
Dear Deborah, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Also, we will discuss with the housekeeping and pest control team to check the room and take action on a priority basis. Please consider us again; we hope to provide you a much more enjoyable experience ... read more
I stayed here for convenience and close proximity for an exam. i really only used the room for sleeping. Pros: friendly staff and many shops and restaurants close by. Price wasn't too bad either at 76 dollars with taxes. Fridge worked. Cons: Has "rapey murder" 70s vibe. I could smell canabis around the hotel.I had a suite rented out and appliances were very outdated. hardwood floors that were very sticky to walk on. pubic hair found in bath tube. stove was old and I didnt get a chance to use it. close to highway. breakfast c... read more
Business response:
Dear Michal,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Absolute dump. Everything Dirty and broken, our feet were black from the sticky carpets. Smelled awful. Stairs and hall carpet completely covered in dog hair. “Breakfast” was lukewarm water to make tea, cocoa, or oatmeal in a cup and some muffins or granola bars.
Business response:
Dear Abby, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to ... read more
This property was not very clean. Our room door didn't shut properly. There is no cutlery or supplies in the room is very small. It didn't even have a coffee maker in the room we had to ask for that specially
Business response:
Dear Stacey, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,268 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.