This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A poor place to stay It was horrible will never go back again
Distance from atlanta attractions is ok. Worse than expected while arrived at the hotel.I did not get any co-operation from the staff.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our staff to ensure that each guest receives professional and prompt customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
horrible experience horrible staff. unprofessional. not clean whatsoever. Requested utensils for the kitchen in which they said they would bring up and never received. Would not recommend.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that you did not have a comfortable stay. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Don't stay at this hotel I understand you often get what you pay for but this was the worst hotel experience I have ever had. When we entered the lobby it was clear they were understaffed, but the young man working the counter was still very courteous and nice, he got us checked in quickly and answered all of our questions. The hallway was our first indication we had a problem, they didn't appear to have been vacuumed in a long time, and our room 223 was at the end of the hallway outside of our door was a pile of dirty dishe... read more
Business response:
Thank you so much for posting a review of our property. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will make sure we are implementing deep cleaning and preventative maintenance procedures. I will also work with our staff to ensure that we are thoroughly inspecting our rooms as well as frequently walking our property. I am grateful for the feedback you provided so we are able to continually improve our hotel. ... read more
Yuck Only need a place to nap and take a shower, nothing was ready and I napped on a sheet that the clerk gave me. I didn't feel comfortable at all.
A Little Disappointed! The hotel seemed to be under staffed. Requested clean towels, we received the next day after taking dirty towels down to reception desk. Was told we had to stay 8 days in order to receive house keeping. We stayed 4 nights. We offered to clean our own room if they would loan us a broom, dust pan and mop. We were told okay, but never received any cleaning materials. Online, I was told the room would be a suite, but it was not. Would not recommend for a family vacation. However, it appears it works well f... read more
Very Nice Staff, Shame About The Place If it weren't for the nice people working there, I would have walked out immediately. I'm not too picky and I realize that this is a 2 star place - bare bones. And I knew I was going the cheap route by staying here. But the housekeeping was .... deplorable. I found half full, cold cups of coffee on the nightstand when I first checked into my room. I took it to the front desk wondering if my room was double-booked (hoping it was, but I knew it was left by housekeeping). The mirrors were... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I am in the process of retraining our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're i... read more
Hotel is OK for the price I haven't had may experiences with the Extended stay. I can say my last experience was a little different. Im not use to hotels that DO NOT clean your room or re stock your towels Daily. I had to leave my room around 7amand i came back at 6pm and the room was the same as it was when i left at 7am. I called the front desk and he informed me that they do not clean the rooms every night for customers. You will have to stay there more than 8 consecutive days in order to get your room clean. For me this ... read more
Poor I booked room for 3 Nights I took 2 and 1/2 days to get dishes and all day for clean towels no one cleans your room till after you leave very poor kept will not stay there agian
Business response:
Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals and responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your fe... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.