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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommend this hotel there was roaches every where on the bed , walls it was a nasty place never come back !
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to make sure the mentioned cleanliness issues are thoroughly eliminated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Do not stay at this hotel Do not stay at this hotel very dirty , the whole place smelled like trash
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness and odor issues you experienced. As this hotel’s manager, I can assure you that I am working closely with our housekeeping staff to solve this issue so each guest has a clean and comfortable stay. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
I was told that the room had just been cleaned by two staff members. There was trash in the room. The bathroom counter, toilet and shower were dirty.
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear about the cleanliness issues in your room. I am sorry for your experience. In response to your feedback, I will be retraining our staff on our cleaning procedures to ensure that each room meets our company’s high standards. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Nice and private location. Small kitchen was very convenient along with lots of counter tops.
Business response:
Thank you so much for sharing your experience with us. I'm glad that you enjoyed our convenient location and our fully equipped kitchens. I’m thrilled we were able to provide you with a pleasant stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Crazy and not safe environment. This was an aweful hotel ever. Kids was runing all over the place. they was sitting on front counter. Loud noise during the night. fighting and people knocking on doors then running away. Rooms was aweful. Sheets was dirty bugs and bathroom was not clean.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. Additionally, I will be working with our staff to ensure rooms are thoroughly cleaned and inspected as well as making sure we are enforcing our quiet hours. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.... read more
No ice machine in remote area hard to find plus no signs and room was not clean. Price was good but will not stay again there just did not feel comfortable.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that our amenities were not to your expectations. I discussed your comments with the team, and we are working to ensure we are clearly communicating our amenities during guest arrivals as well as making sure we are closely inspecting rooms. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst hotel stay ever! This was by far our worst experience ever in a hotel. Started out having trouble finding the location 2:30a.m. The sign was hidden up in the trees after riding up and down the road several times we called. The person answering asked for our name and said they had already given up our room (which we called earlier in the day to let them know it would be very late before we arrived). After going round and round the hotel came up with a room. The size of the room was wonderful but it was SOOOOO dirty and ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will be more mindful of our room inventory moving forward and will make sure our rooms are thoroughly cleaned and inspected prior to guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not worth the expense! This place is terrible! Stayed for two nights, paid $219 and got the worst customer service ever! Room service was not included. And not only that in order to receive fresh towels you had to ask for it. On top of that you have to go downstairs and pick it up. The condition of the room was average, fairly clean, and the bathroom was not up to par! Never again!!!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping services did not meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company's high standards, we will work to ensure that we are clearly communicating our amenities during check-in. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, ... read more
Lazy staff The service here was terrible!! The staff acted like we were bothering them when we asked for cooking utensils, towels, etc. Lobby looked like it hadn't been cleaned in weeks. Rooms were old and moldy. Definatley would not stay there again!!
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize for the cleanliness and service issues you experienced. I discussed your feedback with our staff, and we will use these comments for training so we can improve our customer service as well as making sure our rooms are thoroughly inspected. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.