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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog hotel Great staff, although severely understaffed. Dog friendly hotel - heard the dogs in the hallways and my room smelled like dogs. Would Not recommend this hotel or return to it.
Business response:
Thank you for your review. I appreciate your comments about our friendly staff; however, I apologize that your stay was not to your expectations. I will review our cleaning procedures with our staff and go over how to handle noise issues. I really appreciate you bringing this to our attention.
Find different Lodging I do not normally write reviews, but I would NOT recommend this hotel. I have stayed in less expensive hotels that where much nicer. When checking in I was told I was getting an "upgrade"...two beds instead of one...which really didn't matter to me as a single traveler. Room in dire need of updating, side of refrigerator next to kitchen sink filthy, specks of ?. Beds like cardboard. No amenities (coffee maker, shampoo, plastic drinking cups...NOTHING besides TV, clock/radio towels, toilet paper and tis... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.... read more
Not what I expected for the price.... I found hair on face towels, The pillow case had a stain on it. The hotel should have been $59.00 per night but after taxes were added it mysteriously jumped to $82-$84.00. The refrigerator was dirty. It smelled like smoke on the bed and in the room. I don't smoke. I would never stay here again.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Dirty, smelly and shabby This was not a good hotel. The lobby smelled of cigarette smoke. We checked in very late - around 10:30 pm. When we arrived, there were guests in the lobby looking for and concerned about the desk concierge in lieu of a bad incident that happened the previous night. The hotel interior was shabby, and our room interior was even more so. The first floor hallway right near the stairs to our second floor room smelled like skunk. The room floor in our room was so filthy it made our sock bottoms black. Alt... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure we are responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our ... read more
A little buggy and smokey The lady at the front desk was very nice. The room is clearly one of the older ones and you can tell people have literally lived there for an extended amount of time. We found a baby roach behind the bathroom door and a huge one crawling by the door in the morning. I would stay there again had it not been for the bugs and the smoke smell throughout the hotel.
Business response:
Thank you so much for posting a review of our property. I appreciate your kind comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are thoroughly eliminated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand location... read more
I would never stay there again I walk into the hotel and immediately smell the odor of raw marijuana. The desk clerk wasn't at the front desk, but all of her friends were, just hanging out. I get my room and walk through the hallway and there were a couple of meth heads walking through the hallways, not sure if they were staying there but definitely didn't look like it. When I got to the room, it was OK, no special amenities. It wasn't until about midnight did the circus come to town and it was loud throughout the hotel unti... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, we do not tolerate the use of illegal substances at our property. Once we are informed and we detect the substance, we follow a proper procedure to eliminate its use. Our team is committed to satisfying our guests, so we are very thankful for your feedb... read more
I received a better stay at the Microtel I wrote to Hotels.com about my complaint and requested a refund! I was completely unsatisfied with the room and its cleanliness, customer service, and the amenities of the room. I have taken pictures of my claims just in case my request is disputed. I am a patient of Northside Hospital's Cancer Center. I reserved a room with hopes of being closer to the hospital for my appointment. Upon arrival, I waited 20-30 minutes for customer service, which to my surprise was by a young woman who... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the condition and cleanliness of your room. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. To prevent this from happening again, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will also be making sure we are clearly communicating our amenities during guest arrivals. Thank you very much for b... read more
Terrible This hotel was dirty, old and workers did not care or want to help. Room smelled like crap. I want my money back. If you want to be treated like crap go here.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay wasn't up to standards. I will be reviewing your comments with our team to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.