Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Business response:

We were happy to read about your wonderful stay at Extended Stay America. We work hard to ensure every guest has a comfortable and relaxing stay. We will share your flattering compliments with our team. Thanks for the great review and we look forward to welcoming you back the next time you are in the area! Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kat, it was a pleasure to have you a sour guest at Extended Stay America. We are delighted to know you were overwhelmed not only with your room and our outstanding hospitality but also with the value we offer. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the top-notch service provided by our staff. We value your recommendation and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you were impressed with our courteous service, but we are sorry for the issues you experienced in your room. We have shared your concerns with our housekeeping and maintenance teams for a quick review. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider giving us another opportunity so that we can provide you with a... read more

Business response:

David, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked your room. However, we are sorry for the issue you experienced during your stay. Your comments will be shared with our team to ensure mistakes such as this do not happen going forward. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit. Sincerely, Hotel Management