Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Business response:

Dominick, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Timo, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked the kitchenette in your room and that our location was perfect for your needs. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Aaron, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review. We're delighted to know you had a great time with us and that you loved the service provided by our superb associates. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Parvez, thank you for staying at our hotel. We are pleased to know you liked our location, but we are sorry for the odor issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. We hope to have an opportunity of hosting you back so that we can make it up to you. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked our location during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in th... read more