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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not receive the room that I paid for so Hotels.com need to refund me some or all of my money since they did not fulfill their obligations or honor their obligation's
Business response:
Dear Devon, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Older hotel, could use some landscape maintenance.
Business response:
Joshlin, thank you for being our guest and sharing your observations. We apologize for disappointing you and the maintenance issues you encountered during your visit. We will share your comments appropriately to ensure a much better guest experience. We hope you will give us another opportunity to serve you again. Sincerely, Hotel Management
I was travelling, called the primary extended stay phone to find the turnoff and was told the facility at Powers Ferry didn't exist, which was curious because my wife had made a reservation. I ended up staying at another hotel that did exist and then got billed for the reservation with your hotel, even though your call center told me it didn't exist. Thats quite a business plan! We'll never use you again and we travel alot. Thanks!
Business response:
John, we appreciate you bringing this concern to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I did not feel comfortable I stayed for about a half hour then left room had bugs I want a refund the front desk was closed so I was not able to talk to anyone about it
Business response:
Justin, thank you for sharing your review and the details surrounding your recent stay. We apologize for the cleanliness issues you encountered during your visit, and we will share them appropriately. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience, and we hope you w... read more
Don’t stay here Checkin was easy but the rest of my stay was ugh. My room was dirty as in the stove area, tub, microwave. and the carpet. The next morning I tried to shower and there was NO HOT Water. My room smelled like smoke for a hotel that was non smoking. I chose this hotel because it offered breakfast. The breakfast was cold coffee, granola bars and hard muffins. I had to go find a place to eat before my meeting. I will never pick this hotel again to stay. I rather sleep in my truck. At least it will smell fresh and b... read more
Business response:
Patrick, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Meanwhile, we will discuss your comments with our maint... read more
The staff were great - helpful and courteous - but the property itself - specially the living area - had a strong, stale, very unpleasant odour.
Business response:
Dennis, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are glad to read you liked the service provided by our staff. We hope you will consider giving us another opportunity to host you in the future and to welcome you ba... read more
Keep looking if your looking for a good nights res This hotel could use a lot of updates. Guest on the bottom floor was so noisy slamming doors all time of the night. Children screaming up to midnight. Thin walls and was not cleaned properly.
Business response:
Deborah, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,265 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.