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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend. Rooms were not very clean.
Business response:
Dear Holly, Thank you for being our guest and for your valuable feedback. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We take your comments seriously and will take the necessary steps to address your issues. Our housekeeping procedures will be thoroughly reviewed to ensure that each room is prepared flawlessly for our guests. Your feedback is valuable to us, and we will use it to improve our services. We hope that you will consider staying with us again in ... read more
Terrible experience Was unable to check in due to no one available at the check in counter for an extended period. I went to my car after waiting a while and called the hotel’s front desk, but no one answered. I then had to leave since I was unable to check in!
Business response:
Dear Guest, Thank you for sharing your experience. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had. It is disappointing to learn of the issues you experienced with our front desk during check-in. You have our assurance that this is not typical of our hotel. Please know that this will be addressed, and we are grateful for your feedback. We hope you will return and allow us ... read more
Horrible Stay-Stinky, Dirty, and Uncomfortable My overall stay has horrible and very uncomfortable. The room had a very very bad odor. I used air fresheners, everything and it was stinking the whole time there. Also, the bed was dirty. I had to go purchase blankets because it made me very itchy when laying on the covers on the bed. I could see stains and dirt under the sheets. The kitchen area was also dirty including the fridge and vent hood above stove. I spent out more money trying to make the room comfortable. I wish I c... read more
Business response:
Dear Sierra, We understand that first impressions are crucial, and clean and well-maintained accommodations are essential to ensure a pleasant stay. We apologize for the problems you experienced with your room and regret that we did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we apologize for any inconvenience caused. Rest assured, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you wi... read more
It took us calling the reservation center to find the entrance to the property. There was NO signage anywhere to indicate the entrance. When we checked in, we were informed that there was NO hot breakfast. The room was filthy. There was what appeared to be blood stains on the carpet. The tile on the floor was sticky and dirty. We canceled our reservation and ended up staying at another hotel.
Business response:
Dear Karl, Thank you for providing valuable feedback on your recent experience with us. We are deeply committed to providing our guests with the best service and quality. We apologize that your experience did not meet your or our team's expectations. Please be assured that we are sharing your concerns with the appropriate individuals and will take the necessary action to address them. We sincerely hope you will consider giving us another opportunity to show you the exceptional hospitality we are known for.Sincerely,Hotel Man... read more
If you book through Expedia they will tell you that you didn’t click the drivers license option. But there isn’t a ID option on Expedia. So I was denied booking with my Passport ID and they still charged me for the first day which they will have to refund me. Hotel looks very sketchy was my first time in Atlanta and also first time staying with extended stay 0/10 don’t recommend.
Business response:
Dear Andrenique, We appreciate you for writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please connect with the front desk team for further assistance and revisit for a seamless hotel experience. Sincerely,Hotel Management
The guy in the counter excellent service but the room was dirty
Business response:
Dear George, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our front desk associate, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping team, and remedial steps are underway to ensure this does not happen a... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,265 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.