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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy and smelled bad. Everything was disgusting.
Business response:
Dear Upekha, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having provided this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
It was a terrible smell in the bathroom
Business response:
Dear Elvina, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
Noticed live adult bed bugs on the furniture upon check in and immediately left, notifying staff with photos and videos before checking out and leaving.
Business response:
Dear Faith, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It was the WORST we didn’t get the room that we booked the room smelled cabinets bused no blankets staff never at the front desk when dialed the front desk from room phone the person that answered wasn’t from the hotel so our request was never received. I will never ever
Business response:
Dear Vanessa, Thank you for the feedback regarding your stay in our hotel. We truly regret to learn about your disappointing experience. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Manage... read more
Rooms rented out to workers with their families and barking dogs in rooms. No hot water etc.
Business response:
Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The Power Ferry Extended Stay location called me around 3:00pm to say they had no room and transferred my reservation to the Extended Stay location on Leland…I get there and the front desk agent was rude and cancelled my reservation.
Business response:
Dear Shelia, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management
The wrost service I ever had. The front desk was sleeping did not open the door. She said that she was not going to help me out. I had a 4 years old sleeping in my arms. Very unprofessional
Business response:
Dear Adriana, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret the frustration this undoubtedly caused. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing thi... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.