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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked a king room. They didn’t have any available. They said their elevators were broken and only had rooms on the third floor yet offered us a small room on first floor. We were only staying one night so it was ok.
Business response:
Dear Sandra, Although you had a satisfactory time with us, we apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience when you found the non-working elevator and your choice of rooms available being on the third floor. Our techni... read more
No more this place First, we arrived at 3:45 (the arrival time was 3 pm) and we had to wait until 4 because the elevator was damaged and they were putting those who arrived on the first floor, the bed sat at the foot and I finished on the floor with everything and bed, the smell of food was penetrating, then I don't mind paying a deposit for the room as long as they tell me in advance and not in the lobby, such breakfast is a joke, only pastries and energy bars and placed on a small table, and we also had to inform them that... read more
Business response:
Dear Allan, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to c... read more
The bed was uncomfortable, elevator was down
Business response:
Dear Hannah, We deeply regret any discomfort you experienced during your stay with us and apologize for the inconvenience caused by the elevator issue. Your feedback is invaluable to us as we continuously strive to improve our services. Please know that your concerns will be addressed internally to ensure a more pleasant experience for future visits. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
Old rooms, elevator was not working, had to carry bag to 3rd floor, no assistance offered, no coffee in the morning
Business response:
Dear Ute, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The elevators do not work and the building smells
Business response:
Dear LA DONNA, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by the non-functional elevators and the unpleasant odor. Your experience does not reflect our usual standards. Our maintenance and housekeeping team has been alerted to resolve the problem appropriately. We appreciate your feedback as it helps us improve, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Deactivated our badges with still having 1 more day to stay. Our door would auto latch itself as well.
Business response:
Dear Cody, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Have a great d... read more
The property elevator did not work and we was on the third floor
Business response:
Dear Gwendolyn, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused by the sudden breakdown of the elevator during your stay with us. Your remarks about the same have been noted, and our technical team is already working to fix the problem as soon as possible. Considering this unusual case, please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.