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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning stay clear I will never stay here again
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
When booking our trip we told our extended family where we were staying so we could all stay in the same hotel. He was told he would have to pay $27 to check in 30 minutes early. We did not get to the hotel until 3:30. Check in is at 3. We were told our room was not ready and it would be another 15-20 minutes. The staff person was not apologetic at all and made sure I knew she “had just got there at 3 as well”. Normally, not being able to check in on time wouldn’t bother us but the fact that our other family member would hav... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The room was dirty and it stunk. The mattress was very hard. The area is also a little sketchy. We missed the one driveway and there is an abandoned hotel or something just beyond this hotel. There were people hanging out there late at night.
Business response:
Christy, thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have shared your feedback with the concerned teams in order to improve our service and facilities moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
First & last time staying at Extended Stay America We got into town early for a concert and stopped by the hotel first to see if we could check in early...it was about 1 and check in wasn't until 3. The lady at the desk said early check in was unavailable which was fine so we went to eat lunch and would come back. We got back at around 2:30 and were told by another couple they paid $28 to check in early. Well we weren't going to do that just to check in 30 minutes early, but we were never offered that the first time. However... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Room not available
Business response:
Teresa, on behalf of our team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
BED BUG TO MUCH
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Never stay at this hotel. A lone was out the door for check in and associate was hiding in the back room ignoring customers. Elevator is very sketchy. Beds are extremely uncomfortable. Staff was the worst part of this experience.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It took over an hour to get checked in. They should have staffed two people not one.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Pre-paid for my room with a note for late check-in (10-11pm). CALLED at 6pm and spoke to the FRONT DESK and told them I would actually be arriving between 12-1am. They said no problem, just use the phone to speak to the night clerk and they'll let me in, NO PROBLEM. Arrived exactly at 1:00am after a 12 hour drive and the night clerk informed me "sorry, we have no rooms". I told her I pre-paid and had also spoken to the desk about the late check-in, they said only "sorry, you used a 3rd party - call them to get your money bac... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.