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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk was not friendly or helpful at all
Business response:
Dear Guest,We apologize for the unpleasant experience and regret falling short of your expectations. Please know that our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Your feedback is invaluable, and we will take the necessary steps to address this issue with our staff to prevent it from happening again. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to ... read more
Bad experience with cleaning Room had a bad smell and the tub was nasty and floors was filthy
Business response:
Dear Candy, We appreciate your feedback and sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the level of service we aim to provide, and we regret that your experience was affected by these concerns. Please know we are addressing the matter with our housekeeping team. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
The room wasn’t clean and it smelt terrible
Business response:
Dear Guest, Thank you for choosing us and sharing your review. Our apologies for not meeting your expectations with the initial impression. We regret the concerns you had and thank you for bringing this to our attention. We know that a fresh, clean hotel sets the tone for a wonderful stay. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences... read more
Receptionist was very friendly. She was doing laundry and waiting on the desk at the same time. A police car with flashing lights was parked outside hotel all night. Property inside and out were extremely filthy dirty. Carpet was dirty and worn. Bathtub was dirty and stopper from sink was laying on counter with dirt and hair in it. It gagged me. Bedding looked clean and that is the only reason I stayed as I was exhausted. I would not recommend this hotel to anyone
Business response:
Dear Sheila, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room, which are causing you discomfort. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such problems are addressed and guests do not have similar concerns as we move ahead. Considering our friendly team and clean bedding, please return and we hope to deliver better memories and ma... read more
Arrived and checked in with front desk master key. Left in morning and returned to find all door in accessible. Front desk frantic. Blamed corporate for not answering phone. Called fire and police. Police responded but said nothing they could do. My medicine locked in room. Desk manager said we can break window. But lucky another guest had a few coat hangers which he rigged to slip under door and unlock. I gave him $100 for his help. Checked out early but was still charged 2 nights. Desk manager was great, under the circumst... read more
Business response:
Dear Mark, Thank you for choosing us and appreciating our check-in process. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as... read more
Not worth the price No hand towels or bath mat in room. No ice machine. Very dated. Noisy area. Not a good value for what I paid. Would not stay here again.
Business response:
Dear Guest, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Considering this a rare case, please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management
Give Me My Money, PLEASE? They canceled my room and i wasn't a refund.
Business response:
Dear Angelle, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.