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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
UMMMM...... Upon check in, received keys to a room where lights did not work, swapped out for another room where bed was not made and unfinished. Third and final room had a broken chair and remote to tv was taped and battery was leaking acid. To make this more an unpleasant stay, you cannot get in after hours, the key swiper was broken. You had to call and request entrance. I felt like a child with a curfew. Locked out after 10pm.
Business response:
Dear Chanthear,Thank you for posting a review of your recent stay. We are genuinely sorry for the multiple issues you encountered and the inconvenience of changing rooms. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your concerns have been noted, and we will be addressing them with our team to ensure improvements. We also apologize for any inconvenience caused by regulations regarding late entry. We are grateful for your patience, and we hope you will consider giving our h... read more
Simply put, the room had a smell that would not go away. Appears that the stove top burned and stunk up the entire environment and/or atmosphere. The laundry room was nice and convenient but limited everything else. I didn't see ice machine breakfast. Customer service in the morning for a receipt - office was locked just different.
Business response:
Dear Robinawitz, Thank you for sharing your feedback. It is nice to know you found the laundry room convenient. However, we’re sorry for the issues you encountered in your room, as this is certainly not the experience we want to provide. We will investigate the matter to ensure this doesn’t happen to future guests. Your feedback is truly valuable, and we will use it to enhance the overall guest experience moving forward. We hope you consider giving us another chance to provide a more pleasant stay in the future.Sincerely,Hot... read more
Update your information This is the first extended stay ever where the kitchenette was not the kitchenette had to go out and buy pots and pans plates cups and silverware and cooking utensils.....had to take my own trash out because housekeeping does not pick it up if you sit it outside the door like most hotels do..... And they was willing to sell less pots pans dishes with none available so that had me confused so I had to go to Walmart..... Microwave was dirty could not use it to reheat food and let the front desk know and... read more
Business response:
Dear Benita, Thank you for sharing your feedback with us. We are sorry that your stay did not fully meet your expectations, and we sincerely apologize for the inconveniences you experienced during your visit. Our front desk team is always here to help you. To ensure cleanliness, all the kitchenware is kept at the front desk and delivered on request. Our team informs this during check-in. However, we will discuss with them to find out what went wrong in your case. Our housekeeping and maintenance team have been informed to re... read more
The most terrible experience. After a long day of cancelled flights and getting another one the nex day, all I wanted was a place to rest. I did the boking and it did not say anywhere on the site that check-in was until 10pm. When I got there, the hotel is quite far from the airport and when I got there the lobby was closed with no other alternatives to check in. I had to go back to the airport and spend the night there at the gate. I know that when I did the reservation it said “non-refundable” but I want my money back for ... read more
Business response:
Dear Agustin, We sincerely understand the frustration caused by the unexpected travel disruptions and the challenges you faced during your arrival. Our website aims for complete transparency, but please accept our apologies if we failed to convey the necessary information. As a Select site, the front desk closes at 10 pm daily. However, multiple signs are posted throughout the property, providing instructions on contacting us for assistance with check-in after hours. We understand this situation was frustrating and regret th... read more
Property manager is a liar and has a bad attitude. I wonder why the staff has no manners and treat guest the way they do. Don’t waste your money booking staying here. Once you walk into the lobby you smell marijuana. It is the Dumps ran by the Dumps. My opinion
Business response:
Dear Matthew, Thank you for your review and for staying at our hotel. We certainly apologize that our service did not meet your expectations and regret your disappointment. Our top priority includes a clean and fresh environment of our surroundings. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We welcome the opportunity to regain your trust the next time you are in the area!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.