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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Claimed they didn’t have a room at first even though we had a reservation. The room smelt like cigarettes so bad. There was no trash can in the room and there was someone else’s hair in the floor of the bathroom.
Business response:
Dear Erin, We sincerely apologize for the challenges you faced during your stay. We’re especially sorry for the confusion at check-in regarding your reservation. That should never happen, and we’re reviewing our front desk procedures to ensure all bookings are properly honored and communicated. Further, we regret that the condition of your room did not match your expectations. We have shared your feedback with our housekeeping and maintenance teams for immediate corrective action. Your comfort and trust are important to us, ... read more
No amenities, only a bar of soap. Shabby condition of room, only a very squeaky office chair for sitting at table, the other person must sit on the bed or eat standing. No cutlery, mugs, etc only 2 very small very thin plastic cups. Only one side of bed has a reading lamp. Not what I was expecting.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been shared with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. ... read more
Safety/cleaning yourself This wouldn't be a choice if I had known what i know now! No towels no nothing that is expected with a normal stay. 1st room wasnt safe the door didnt lock. Then the 2nd room i got not a clean towel to save my life wouldn't recommend.
Business response:
Dear Guest, Thank you for sharing your experience, and we're truly sorry that your stay didn’t meet expectations. We understand how important both safety and cleanliness are, and it’s disappointing to read that these aspects fell short during your visit. We always aim to ensure our guests feel secure and supported. Your feedback is being taken seriously as we work to improve. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Hotel Management
Very disappointed This was the worse stay I have ever experienced. I will be calling to report all of the issues I encountered because it’s too much to type in this small space. Although I will say the lady at the front desk was very friendly and very apologetic for all of the issues this hotel has.
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Please consider giving us a chance to provide you with the hospitality and accommodations you deserve whenever you choose us. Sincerely, Hotel Management
Not worth the money. Broken and missing furniture. No amenities, key card system requires me to rekey the card everytime i left my room. I was very disappointed. I used to love extended stay but it definitely is not what it used to be.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Please allow us to review and address it on a priority basis. Considering this a rare incident, ple... read more
I did not stay the rooms smell like smoke
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.