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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel has roaches, I paid for a few days to stay had to change the room I was in the next day. The new room I was changed to have more roaches in the last. The first time I was in tub was stopped up. And I never got a refund from leaving. I definitely would not recommend anyone to stay unless they don’t mind roaches.
Business response:
DearAnita,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping and pest control team to review and take action. Our front desk team is always there to help you, so please connect with them for further assistance. Considering this a rare case, please return, and we look forward to your next stay with a better ... read more
Terrible stay I need to request a full refund. Police were on property dealing with a situation upon arrival. There was no power from midnight to 7:30 am and property staff did nothing to alarm, to inform, to update customers. Needless to say, I was panicked, felt unsafe, since landline was not working. It was a terrible stay and seeking a refund or disputing my credit card claim is my best option.
Business response:
Dear Chiquita, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The property was rundown. The entrance door to the stairwell was broken. Carpet and hallway was filthy. There was a molded smell in the hallways and stairwell. kids running around making noise noises all hours of the night. There were cockroaches running around the bathroom and kitchen area. I do not recommend..
Business response:
Dear Heath,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion... read more
This place is absolutely dirty. The matress cover had blood stains on it. The chair they have for the desk had bodily fluids still on it. It stunk. Weed smell on the hall ways. Bathrolm was dirty too. I would absolutely recomend for anyone to pay more for a better stay else where. Will never stay here again.
Business response:
Dear Monica, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another cha... read more
Don’t stay here No USB ports in room at all. Some AC electrical plugs not working. Plastic battery panel on TV remote missing so AA batteries fall out. Got a note on the door second day of stay stating I would have to switch rooms due to remodeling they suddenly decided to do. Then turns out I didn’t have to move at all.
Business response:
Dear Eric, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll promptly address the issues with the USB ports, AC plugs, and TV remote. We regret any confusion regarding the room switch and appreciate your understanding. Your comfort is important, and we'll use your insights to enhance our services. If there's anything more you'd like to share or discuss your experience, please feel free to reach out. We hope to provide a more seamless stay in the future.Sincerely,Hotel M... read more
Roaches! I had booked my room for two nights but checked out after one night. Found a roach in the shower and the microwave was infested with roaches. Since I paid in advance, Hotels.com was supposed to get me a refund for the second night but I've not received it. The hotel refunded the pet fee I paid for the second night.
Business response:
Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your b... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,216 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.