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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was rundown. The entrance door to the stairwell was broken. Carpet and hallway was filthy. There was a molded smell in the hallways and stairwell. kids running around making noise noises all hours of the night. There were cockroaches running around the bathroom and kitchen area. I do not recommend..
Business response:
Dear Heath,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion... read more
This place is absolutely dirty. The matress cover had blood stains on it. The chair they have for the desk had bodily fluids still on it. It stunk. Weed smell on the hall ways. Bathrolm was dirty too. I would absolutely recomend for anyone to pay more for a better stay else where. Will never stay here again.
Business response:
Dear Monica, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another cha... read more
Don’t stay here No USB ports in room at all. Some AC electrical plugs not working. Plastic battery panel on TV remote missing so AA batteries fall out. Got a note on the door second day of stay stating I would have to switch rooms due to remodeling they suddenly decided to do. Then turns out I didn’t have to move at all.
Business response:
Dear Eric, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll promptly address the issues with the USB ports, AC plugs, and TV remote. We regret any confusion regarding the room switch and appreciate your understanding. Your comfort is important, and we'll use your insights to enhance our services. If there's anything more you'd like to share or discuss your experience, please feel free to reach out. We hope to provide a more seamless stay in the future.Sincerely,Hotel M... read more
Roaches! I had booked my room for two nights but checked out after one night. Found a roach in the shower and the microwave was infested with roaches. Since I paid in advance, Hotels.com was supposed to get me a refund for the second night but I've not received it. The hotel refunded the pet fee I paid for the second night.
Business response:
Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your b... read more
Not what you expect for sure Beautiful pictures - at least in the hotel description. But in reality - what a scary place!! Saw a bunch of homeless people wandering around the property. Some of them were near the lobby asking the staff for some favors. The hotel does not even have any resemblance to the pictures posted. The place smelled bad and people were vaping you know what in the property as well. I realized the hotel is not safe upon checking in and that the booking was a mistake and wanted to cancel the booking (3 nigh... read more
Business response:
Dear Shija, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Nothing if we wasn't doing last minute traveling i wouldn't stayed there
Business response:
Dear Nicole, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Staff was barely friendly and this property has definitely seen better days. Would not recommend it at all unless it was maybe your very last option.
Business response:
Dear Guest, Thank you for taking the time to share your impression of our hotel. We are sorry for not meeting your expectations regarding the suite's condition and our staff's lack of hospitality. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, we regret we could not make that happen for you. Please be assured we will take the necessary steps to address these issues and ensure all our guests receive the service they deserve. We hope you will allow us to ma... read more
A Roach-Filled Wonderland. We DID NOT stay here after finding a HANDFUL OF ROACHES in our room. We left immediately. Demanded a refund and were told we'd had to "wait or take it up with Hotels.com".
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. If we may be of any further assistance, please reach out to us directly at the hotel. Once again, we are sorry for the inconvenience yo... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.