Extended Stay America - Atlanta - Perimeter - Crestline

Business response:

Juan, thank you for the feedback. We regret the inconvenience caused and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Kendra, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management 

Business response:

Tom, thank you for staying at our hotel. We are sorry for the cleanliness issue you had in your room and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Please note, our room has a fully equipped kitchen with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope to have another chance to impress you all during your future visit. Sincerely, Hotel... read more

Business response:

Derrick, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another chance to provide you with the hospitality and outstanding service you should have experienced during this visit. Sincerely, Hotel Management 

Business response:

William, thanks for evaluating your stay. We are disheartened to read you were unhappy with our hotel policy and the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Manageme... read more

Business response:

Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management 

Business response:

Shreyaunsh, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Mikey, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management