This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My can be summarized in just four words: WHAT IS THAT SMELL? Walking toward the room from the lobby, an odor that seemed like a combination of popcorn and vomit welcomed me to my hallway. After this, it shouldn't have been a surprise that the room itself had a very strong scent. The room smell could have been some kind of pest control, something to cover up strong ethnic food, or something else. It appeared clean, but as our noses tell us, smells come from somewhere. I did not approach the staff. I was put off enough by thei... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This hotel is very outdated, the room was not clean at all. I would not recommend this hotel to anyone. My daughter and I arrived late and there was a mix up with our rooms, we were first given a room that was already occupied and had to wait for the night audit to finish before we were given another room. Thankfully the person who was in the room had the safety latch on the door I opened it. The front desk attendant (Ms Peace) was very nice and accommodating. She found us another room and even checked on us. She explained t... read more
Business response:
Cindy, thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Avoid it if you can First time staying in one of these hotels and could be the last one. When we arrived, the female employee at the lobby didn't look happy and didn't welcome us. The next day, we tried to use the room keys and they didn't work. I had to go to the lobby and told a male employee about the keys. He said if I had the keys to close to my phone because that can cause the cards to get deactivated. How come? Anyway I said no and then he said the employee that gave me the keys the first day, programmed the cards for... read more
Business response:
Angel, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Worst ever!
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Carolina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty When we got to our room it looked like they hadn’t cleaned it at all, the beds looked slept in and the bathroom was dirty, there was still some stuff left in the fridge. I called the front desk to let her know and she was nice, apologized and gave me a new room, although cleaner than the previous room, it still wasn’t very clean...seeing as it was midnight though and we had an early day ahead of us we just had to deal with it. Wouldn’t recommend
Business response:
Jessica, we are very sorry for the cleanliness issue you experienced in both the rooms. Your concerns will be discussed with our housekeeping team to be more diligent with their work and to ensure rooms are thoroughly inspected before accommodating to our guests. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
bad!!! It was horrible! I left after 3 hours because the noise was too loud!!
Business response:
Thank you for your feedback. Please accept our apologies for the noise issues you experienced during your stay. We truly regret the inconvenience you had and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Never Again The staff was not attentive. Housekeeping never came to clean our room. Room smelt like curry, had to purchase candles to kee room lit due to smell!! Long story short, NEVER AGAIN!
Business response:
Tay, thank you for being our guest. We are sorry for the inconvenience you experienced during your stay. Your comments have been discussed with our housekeeping team to be more diligent with their efforts. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Your feedback will be used as a training tool so that our future guest experience a much better stay. Thanks for bringing this to our attention, and we hope to see you soon.... read more
Hotel understaffed and unfulfilled arrived at 12:30pm and unable to check in until 3pm per the staff. Came back at 3pm, room still not available. Lack of personnel to clean the rooms. Asked for utensils for the kitchen and received 3 knives and 3 spoons, no forks and no dishes or pot and pans. Asked for clean sheets and towels and no face towels available. No staff at front desk just a sign that they will return shortly. Hotel lacked appropriate personnel to manage and clean the premises. Don't stay here.
Business response:
Please accept our sincere apologies for not living up to your expectations and regret the inconvenience it caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.