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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cost cutting to get prices down is good but removing everything from room and not providing the things when needed is bad. Even blackout curtains are also seems to be cost cut and blocks only middle and light comes from edges.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
The place is just terrible The place was real bad the customer service was not good you don't get no cleaning service the lights in the room didn't work but one, The pillows are real small and need to be replaced we had spider webs in our room the bed skirts don't even fit the bed so they just hang out, the housekeepers don't come and clean your rooms you have to bring your own linen down and exchange for some clean linen the hotel has no ice machines the breakfast is just muffins and coffee the place is just bad and thinkin... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Ryan, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bootleg Extended Stay Website gave it no justice, it was horrible. The hotel had a funny smell, the rooms were outdated. The bathroom was not clean. The countertop was discolored....and the list goes on....zero stars
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Poorly maintained; room was dirty, no supplies (e.g. no hangers, no dust bin, poor tv, etc.), poor quality of supplies.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and its amenities. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Should've slept in my car They put me in the room right next to the checkin/free breakfast area. The entire room,myself even after showering, all my clothes (even the ones I left still packed in my bag) reeked of smoke. It was disgusting; nothing like showing up to a meeting smelling like you've been inside a bar all night. Saying nonsmoking for a hotel means you cant smoke inside the hotel (duh), but you need to add a disclaimer saying you used to e able to smoke so people know. Aside from smoke, the lady at the front desk ... read more
Business response:
Thanks for choosing us. We offer our sincere apologies for the smoke smell and the noise issue you encountered due to the cleaning. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Terrible! First, was told no rooms Available (although I prepaid for it and called previously to warn I was arriving at midnight). Second, Take it up with Expedia -was told. Staff was helpful enough to literally search for a room. Gave me a room under repair in terrible condition but it was midnight, so we took it. The next day they straighten it out, gave me another room that was in pretty much same shape. The front desk was dirty for my entire stay. All it needed was a whipedown. But no one ever cleaned it. Lobby doors don... read more
Business response:
Jay, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room is dingy and not clean there was no pillows on the bed and when I asked I got 1. The bed and the bedding was uncomfortable. And the room smelled
Business response:
Thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been. Please be assured your concerns have been communicated to our housekeeping team to be more diligent with their work so that our future guests never experience this issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.