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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very average hotel. a bed and shower. there was no one at the front desk when i went to check in. also was promised free breakfast but there was just a stand with coffee, muffins and bars.
Business response:
Thank you for sharing your feedback. We are sorry for the service issue you experienced during your stay and that you were disappointed with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, your comments will be shared with the appropriate team so that we can enhance our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The bed was damaged had what it seems to be blood stains all over covered by the mattress protection
Business response:
Carmen, thank you for being choosing us for your stay. We are truly sorry as your room was not in a spotless condition as it should have been and apologize for the cleanliness issue you experienced. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Room is dirty, shower does not get hot and was broken, still trash leftover and sheets were dirty
Business response:
Denzel, please accept our sincerest apologies for the issues you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have been discussed it with the housekeeping and maintenance team in an effort that such mistakes are not repeated again. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Bad experience twice I’m a regular traveler to Atlanta and whenever I come I stay at Crestline ESA. I have been coming here since 3 years but during my last 2 visits I came across this guy who was at the front desk. He was very rude in receiving the guests and responding to them in the front desk. No hospitality at all. 1st experience: I reserved a king bed and I was given a queen bed. I was not told at the front desk that there is no king beds available and he was giving me the queen bed. I came to know after checking in t... read more
Business response:
Rahul, thank you for making us your home away from home in Atlanta. We are sorry for the poor service you received from one of our associates. As you know, this is not the type of service our hotel is known for, hence, we are reviewing this with our entire team to ensure we are well poised to serve you better on your next visit. Thanks for bringing this to our attention, and we hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
I travel a lot and this is in my top 3 places never to return. I typically don't stay at Extended stays and the place edified the reason why. Nasty dirty and poor attitudes to match (other than the gentleman who checked me in, he was nice). Do not stay here.
Business response:
Michael, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
It was very close to where I had my appointment. Checkin and out was painless and I had everything I needed. I only stayed the one night so I had no time to use facilities but the free breakfast, while small, was adequate.
Business response:
Melissa, thank you for being our guest. We are happy to know you found our location to be ideal for your needs and that overall you had a pleasant stay. On behalf of everyone here, we invite you to visit us again for a much better experience. Sincerely, Hotel Management
Terrible Hotel The room was dirty, tub was dirty. The guy at the front desk was very helpful everything else about the hotel was terrible and I’ll never come back. I’ll also suggest to others never come back either.
Business response:
Philip, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Room not cleaned for more than a week. Firealarm in the mid of the night and no one to explain what was wrong. Staff is not friendly at all.
Business response:
We're sorry you experienced so many difficulties during your stay with us. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, please accept our most sincere apologies for the inconvenience caused due to the fire alarm during the night. Fortunately, it was a false alarm, but we understand your frustration nonetheless. We hope you will afford us an opportunit... read more
Very bad and bugs in the rooms, not friendly staff.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issues you had in your room and that you did not experience the best from one of our associates. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we are reviewing this with our entire team to make sure such mistakes are not repeated in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.