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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DID not have a room for me when I was suppose to check in
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Pesimo !! Pesimo !! Ya habia ido en otra oportunidad ... y me habia parecido ...decente ... sabiendo q era economico ... pero esta vez me toco una habitacion con olor a humedad y cigarrillo terrible !!! Proteste apenas hice el check in y solo rociaron perfume en la habitacion !! ...q duro 1 hora ... no me quisieron cambiar de habitacion ... pesimo !!!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
We were given a room key after waiting about 20 mins. The room was not clean. It was 85 degrees in the room, the bed was not clean, and it smelled very bad. We were told there was no more rooms. We had to wait until the staff cleaned room. The room took a while to cool off
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Nasty. My room had a stale odor. The bathroom had not been finished being cleaned: there was a wet wash rag still on the bathroom sink which had not been thoroughly wiped. There was not top sheet on the bed. The whole hotel is dingy and depressing. "Breakfast" was coffee service with cold cereal. I would never stay there again.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
No remote for the television. Room smelled like men’s cheap cologne, not very clean either. Will definitely not stay here again. I came to GA to move my son from the college dorm for the summer. I will splurge and pay more for cleanliness and comfort next time. The location was good.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel front desk asst was very RUDE!!! This is not a place where I'd return with my family.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Smell of smoke in hallways and no drinks in soda machine everything was sold out
Business response:
Ruben, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Worst service I have ever received The quality of service at this location has greatly depleted since my last stay with them. Usually they refresh your towels and linens at least once a week. This time they did nothing. I went two weeks with the same items that I checked in with. On top of that the iron was messed up and when I tried to swap it out I received one that didn’t even work at all. Even worse yet I inquired about dishes and cookware in which they told me they didn’t have any that were clean. I figured, “Ok, they j... read more
Business response:
Timothy, thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Shocking My wife and I stayed there with our 1 yr old daughter and as soon as we moved some things around we found, dust cake under everything. Our sheets smelled a little odd and the quality was very unsatisfactory. For the price I will not be going there again....... But the staff was ok
Business response:
Thank you for taking the time to share your feedback. Although you liked some of the aspects of your stay, we are sorry for the cleanliness issues you experienced in your room. We truly regret the inconvenience you had and have shared your concern with our housekeeping team to ensure a review of our procedures. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.