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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great experience. Arrived after a 2 hour drive at 8:45pm. There was a post-it note at the front desk saying “on break, back at 9:10.” Stayed 3 nights total. The second evening, someone was outside playing music at 5:30pm. At about 7pm I called the front desk, the front desk person said she would speak with them. The music was turned down, then basically once an hour till about 11:30, it would cut on for a while. I called back at 11:30, spoke with someone about it. They said they’d tell them to stop. Finally stopped. ... read more
Business response:
John, thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Near the highway After check in found the room has not yet complete, no towel, no bath soap,2 dirty pillows, wait 1.5 hrs. for them to bring in supply, both elevaters has syrup spilled on that i step on have reportd to the front deck but found it still there next morning at time of checking out.
Business response:
William, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered while being here and that we weren’t able to make it up to you while you were here. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service levels going forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dump This place is a dump. Don't stay here. Didn't even have toilet paper in the room when I arrived. No soap, no shampoo, not even a cup to drink from. Trash out in the hallway.
Business response:
Christopher, thank you for sharing your candid feedback. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We would also like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We assure you that what you experienced is not the norm and ask th... read more
Dump Got to my room and there was no toilet paper, no soap, no shampoo, no cups to drink from. The room smelled like smoke. This place is a dump. Don't stay here.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. Please know, to ensure cleanliness of kitchenware upon check-in, brand... read more
This place is a dump. Don't stay here. Didn't even have toilet paper in the room when I arrived. No soap, no shampoo, not even a cup to drink from. Trash out in the hallway.
Business response:
Christopher, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We would also like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We assure you that what you experienced i... read more
Not a good hotel of the condition of thos stay After check in, found the room has not completed as it has no towel, no soap, 1/2 roll toilet paper, no facial tissue, one pillow is dirty and pillow case is the same, waited 1.5 hrs. for picking up at the counter, carpet has not vacumed.
Business response:
William, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Not to Return Positives: The staff was very friendly and accommodating Good location to church & shopping Negatives: The bedding wasn't cleaned properly; visible stains Breakfast completely misrepresented Guests weren't respectful of other guests; very loud noise and partying Leaking shower head
Business response:
Felicia, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
We needed a plunger at 2:20 in the morning and I asked the desk to bring it to us which was a few doors down the hall and she simply said no. I did get it but there was no service at all. The person who checked us in was pleasant.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Management Needed We only stayed here for one night on March 19, 2018 Briana, the staff on duty at the front desk, was very nice and very helpful. She was the only positive experience we had on this stay. We did not have any towels and toiletries in our bathroom. I had to call the front desk and Briana had to deliver them to us - towels and one small pack of soap. She said that was all she had. I do not think it is the front desk staff's job to make sure that rooms have what they need. There was a lot of loud conversation be... read more
Business response:
Thank you for staying at our hotel. We are happy to know the service offered by our front desk staff were satisfactory for your needs and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience this caused. Your concerns will help us to improve our facilities and amenities moving forward. We encourage you to try us again in the near future, as we are confident you will enjoy a better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.