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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was rude and unhelpful. Booked 3 weeks in advance and check in was at 3 but they had no rooms available until midnight. They better give me my money back
Business response:
Dear Jennifer, Thank you for choosing us. We are sorry for the inconvenience caused by the delay in check-in and will check with the team to be active in handling such concerns as we advance. Also, we regret the disappointment of not finding the staff attentive to your needs. We shall share these notes with the team concerned, as customer satisfaction is always a priority. Please revisit and allow us to serve you with better memories!Sincerely,Hotel Management
Our room wasn’t ready at 3 which is check in…we had to wait an hour then when we got our room it wasn’t the room I booked…I booked two queen room we received one bed and a sofa sleeper…no linens in room for said sleeper…since our room wasn’t ready and we had someplace to be I asked if we could use the lobby restroom apparently there is not restroom in lobby…the staff was less then friendly…went to get coffee in the morning coffee pot was empty asked if more could be made was rudely told breakfast was over, would hardly call ... read more
Business response:
Dear Patricia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!S... read more
It's worst experience, I havenkt seen like this hotel so far.. furnitures are broken, doors not working, cooler is making so much of noice, stings like pet waste, I never book next time
Business response:
Dear SHWETHA, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for the hotel's condition. The housekeeping and maintenance team is already at work to attend to the mentioned issue. Our front desk team is available to listen to your needs. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The rooms were very run down. The hallway carpets were very dirty as well as the room carpet, it felt damp. The staff wasn't the friendliest & the wait at the front desk was unnecessary.
Business response:
DearAsheley, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience but we regret this was not in your case. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
We booked 2 rooms but 1 room was not ready at the arrival of 17:30. We were asked to wait til 18:30 but was still not ready and was sent to another room to what we were told to wait for. There were several other group with similar or worse experience at that time. There were nothing like service here. This hotel maybe low expense but I can't recommend to anyone.
Business response:
Dear Hideyuki, Thank you for sharing your feedback. We always prioritize providing amazing hospitality. Our front desk team is always there to help you. However, it is disappointing to learn about the delay in getting your room upon your arrival, and we will rework it to ensure such incidents are better handled in the future. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
Don’t try it! There seemed to be some type of illegal activity at this hotel- I wouldn’t recommend this place to keep a dog. The window was broken as though someone burglarized it. . The front desk clerk is very rude and unprofessional refused to refund my money on the call with the third party. Aweful and unsafe place to stay. If you must stay here be very careful!
Business response:
Dear Guest, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that your expectations of a flawless room were not met, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. We never promote any illegal activities in and around the hotel. Our front desk can help you while you are our guest. Please return for a better experience while in the area again.Sincerely,H... read more
I liked that it was clean and we had plenty of towels. What i didnt like was the pull out bed was horrible. The mattress was thin and hard and you can feel every spring itn the mattress when you laid down on it. The worse 3 nights of sleeping in my life.
Business response:
Dear Greg, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into this and ensure it is improved. Our front desk team is there to help our guests. Thank you for bringing this to our attention; we are grateful for your patience. On the positive side, it is nice to know you were pleased with the cleanliness and were impressed by the sufficient towels for your needs. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.