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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service
Business response:
Dear Zhasmin, Thank you for choosing Extended Stay America. We are glad that you appreciated the exceptional service offered by our staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
Clean and comfortable Nothing fancy but was perfect for our trip. Clean and comfortable. Has nice amenities in the room to make a longer stay even more comfortable.
Like it
Business response:
Dear Julia, Please accept our gratitude for posting feedback about your stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
Nothing fancy, but good enough. Clean, nothing fancy—perfect for a short stay for business. Just across the bridge from all that downtown has to offer. A little odd that there were not pans, plates, etc in a room with full kitchen. I am an early riser, so no big deal for me, but back if hotel got pretty noisy after 7 am.
Business response:
Dear Steve,Thank you for staying with us and providing your feedback. We know how important it is to stay in a great location like ours with a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment. We would like to inform you that our brand standards require us to make kitchenware items available at the front desk rather than leaving them in the suites to ensure cleanliness. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our f... read more
Close to a lot of things.
Not a great stay this time. Usually, my stay at this Extended Stay hotel is good, not a 5 start but great for the value. This time, the hallway carpet was dirty with dry mud and the restroom tub was dirty with dry dirt. Staff was great, but hotel cleanliness was definitely not. This made our stay uncomfortable.
Business response:
Dear Guest, Thank you for re-choosing us and sharing your recent stay experience. It is nice knowing you had some great encounters with our staff. However, we are sorry for the disappointment with the hotel's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
What happened to having a hairdryer in the room. Usually its expected so you don't need to bring one. Then at 2 am some staff member is fumbling trying to open my door. Which woke me up. I stated occupied.and the staff member says im sorry i thought this room was open. I saw her through to door peep hole.
Business response:
Dear Guest, Thank you for choosing us. Although you had a satisfactory time here, but please accept our apologies for the inconvenience caused in the middle of the night, disturbing your sleep. Also, we are sorry for the disappointment with the amenities in the room. Our front desk is always there to help you and improve your time. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.