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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and convenient to downtown & Auditorium Shores.
very old hotel, needs a renovation. Very old hotel, smells food all room and needs an update urgently. We paid the most in compare other hotels having the lest.
Business response:
Dear Joaquin, We appreciate you being our guest and sharing your observations. We are sorry you felt our rooms needed updating. We are grateful for the feedback as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
It was fine, but the room smells weird and the bathroom didn’t look clean
Business response:
Dear Sergio, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management
AC unit and refrigerator in Rm 123 rattled loud most of the night.
Business response:
Dear Thomas, We apologize for the noise disturbance AC unit and refrigerator caused during your stay. We take such matters seriously, as we always want to provide our guests with the quiet, relaxing environment they deserve. Please know that for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We are grateful for your feedback and hope you will return for the flawless experience you deserve.Sincerely,Hotel Management
Older property and basic room --we did not use the kitchen but mostly picked the property due to location. Did not spend much time on the property.
Business response:
Dear STEVEN, Thank you for reviewing your stay. We are pleased that your overall experience was positive. However, we sincerely apologize for any issues that detracted from your enjoyment. Please know that we will thoroughly review your feedback and take appropriate action. We genuinely hope to welcome you back and demonstrate the high level of hospitality we strive to deliver.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.