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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The door to enter was torn off and there was poop in the hallway- yes poop!
Business response:
Dear David, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration caused by the mentioned issues. We have immediately brought your experience to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen in your case. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management
Stayed here several years Could be a lot cleaner and renovated, but ok for one night.
Business response:
Dear Henry, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit. However, we apologize for any housekeeping oversight you experienced during your stay. Your remarks and suggestions have been noted and will be shared with the team for review and action. We hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Nice and quiet
Business response:
Dear Melissa, Thank you for choosing Extended Stay America and your lovely review. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Hotel Management
Grear location
If it wasn’t for the wonderful staff I would give this place a 0! Our room was clean but we had no hot water and the tub wouldn’t drain properly. I didn’t bother asking for another room because I stayed one night. I just took the kids to the room my parents were staying in to shower. The pull out couch was so gross! The mattress was stained and horrible! It was so uncomfortable my neck and back hurt from using it! The kids didn’t want to use it as it was right in front of the ac and they got cold. The staff was super helpful... read more
Business response:
Dear Millie, Thank you for being our guest and sharing your feedback. We are glad the staff are friendly and accommodating. However, It was very disappointing to know the conditions of your stay. We have addressed the issues with our team about your issues and will take appropriate action. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.